Greg Ladd

Go-getter
DISC Type : d

Senior Director, Field Services at Netrix Global

Washington DC-Baltimore Area, United States

Overview

Greg Ladd is the Senior Director of Field Services at Netrix Global, with a deep background in IT services, operations, and project management. He holds multiple technical certifications from Microsoft and HP. Colleagues often describe him as detail-oriented, customer-focused, reliable, and a leader with strong technical expertise.

He has an educational background in accounting from the University of Maryland Global Campus. Recently, Greg completed a course on confronting bias, indicating a professional interest in the principles of diversity and inclusion in the workplace.

Unique fact: Greg possesses a distinct combination of an accounting education and high-level technical engineering certifications.

Personality Overview

Challenger

Decisive

Self-Confident

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

IT Service Delivery
His career at Ricoh and Netrix Global has focused on setting direction for service operations and managing technical delivery teams.
Project Management
Listed as a core specialty and a key responsibility in previous roles, ensuring projects are completed on time and within budget.
Diversity & Inclusion
He recently completed and shared his experience with a course titled "Confronting Bias: Thriving Across Our Differences".

Media Appearances

Greg has no verified media appearances

Work History

11-2025
Senior Director, Field Services at Netrix Global
2-2025 - 11-2025
Senior Director Industry Vertical at Ricoh USA, Inc.
4-2015 - 2-2025
Director, IT Services Enterprise at Ricoh USA, Inc.
11-2011 - 4-2015
Senior Manager Operations, Professional Services at Ricoh USA, Inc.
5-2010 - 11-2011
Integration Services Manager - Professional Services Operations at IKON Office Solutions

Education

2002 - 2003
Certification from Tesst College of Technology
1989 - 1991
Accounting from University of Maryland Global Campus

More Information

Social Presence :

Prographics :

Exp : 37 Location : Washington DC-Baltimore Area, United States Job Level : Senior Designation : Senior Director, Field Services at Netrix Global
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Insights For Selling To Greg

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Greg is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Greg

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Greg move?

  • Their decision making speed is somewhere in the middle.
  • Can Greg take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Greg

Personality Compatibility


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