Greg Pepin

Doer
DISC Type : ds

Head of Customer Success and Account Management at SourceDay

Austin, Texas, United States

Overview

Greg Pepin is the Head of Customer Success and Account Management at SourceDay, where he leads initiatives for revenue growth and customer retention. With a background in market research for tech giants like Google and Cisco, he is described as a reliable and helpful colleague. He holds a Bachelor of Arts from Rollins College.

Based in Austin, Greg has shown an active interest in his professional network, often posting about open roles and helping connections find new opportunities. His professional interests include major corporations like NCR.

He recently announced a significant partnership allowing Epicor to sell SourceDays product directly to their customers.

Personality Overview

Strategic Planner

Results Focused

Deliberate Doer

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Retention
His current role and headline explicitly focus on driving customer retention and growth through strategic account management and cross-functional leadership.
Strategic Partnerships
He proudly announced a major partnership with Epicor, demonstrating his focus on expanding business through collaborative relationships and new sales channels.
Building Teams
He is actively involved in hiring for his department at SourceDay and uses his professional network to help talented individuals find their next role.

Media Appearances

Greg has no verified media appearances

Work History

5-2025
Head of Customer Success and Account Management at SourceDay
1-2023 - 5-2025
Director of Account Management at SourceDay
11-2019 - 1-2023
Strategic Account Manager at SourceDay
8-2019 - 10-2019
Sales Executive at TalentGuard
10-2016 - 6-2019
Strategic Sales Director / Customer Account Executive at Spredfast / Khoros

Education

2005 - 2008
Bachelor of Arts from Rollins College
2004 - 2005
Education details unavailable from University of New Hampshire

More Information

Social Presence :

Prographics :

Exp : 16 Location : Austin, Texas, United States Job Level : Mid-senior Designation : Head of Customer Success and Account Management at SourceDay
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Insights For Selling To Greg

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Use phrases like 'your team deserves', 'best in class' etc.
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Greg is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Greg

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Greg move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Greg take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Greg

Personality Compatibility


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