Griselda Guerrero Hernández
Login to view DISC.Griselda is a Contact Center Manager with over 25 years of experience leading customer service, collections, and sales teams. She specializes in CRM, WFM, and digital transformation, having worked with technologies like Genesys and AVAYA. She holds a degree from the Universidad Nacional Autónoma de México.
Outside of her managerial role, Griselda is deeply committed to continuous learning and personal development. She frequently completes courses on topics ranging from artificial intelligence for leaders to interpersonal communication, and she values the motivation and support from her family and friends in achieving her goals.
Unique fact: While at Scotiabank, she implemented the "Call Model" quality standard across four countries: Mexico, Colombia, Chile, and Peru.
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