Griselda Guerrero Hernández

Inquirer
DISC Type : cd

Gerente Call Center – Mesa de Servicio Digital at Banco Compartamos

Xochimilco, Mexico City, Mexico

Overview

Griselda is a Contact Center Manager with over 25 years of experience leading customer service, collections, and sales teams. She specializes in CRM, WFM, and digital transformation, having worked with technologies like Genesys and AVAYA. She holds a degree from the Universidad Nacional Autónoma de México.

Outside of her managerial role, Griselda is deeply committed to continuous learning and personal development. She frequently completes courses on topics ranging from artificial intelligence for leaders to interpersonal communication, and she values the motivation and support from her family and friends in achieving her goals.

Unique fact: While at Scotiabank, she implemented the "Call Model" quality standard across four countries: Mexico, Colombia, Chile, and Peru.

Personality Overview

Upfront

ROI Conscious

Judgemental

They care equally about the product and its potential impact.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Satisfaction
Her career is focused on optimizing the customer experience by managing key indicators like NPS, SLA, and abandonment rates to ensure high levels of service and satisfaction.
Digital Transformation
She has hands-on experience designing and implementing digital web call centers and actively pursues education in applying AI for business leaders to drive modernization.
Performance Metrics
Consistently focused on analyzing and improving key operational indicators such as AHT, ASA, and conversion rates, and has taken specialized courses on service metrics.

Media Appearances

Griselda has no verified media appearances

Work History

Gerente Call Center – Mesa de Servicio Digital at Banco Compartamos
Gerente Call Center – Prospección Digital at Banco Compartamos
Gerente Atención a Clientes – Intermex at Banco Compartamos
Gerente de Ventas • Key Account Manager at Call IT Once
Gerente de Calidad at Scotiabank

Education

Licenciatura from Universidad Nacional Autónoma de México

More Information

Social Presence :

Prographics :

Exp : N/A Location : Xochimilco, Mexico City, Mexico Job Level : Middle Designation : Gerente Call Center – Mesa de Servicio Digital at Banco Compartamos
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Insights For Selling To Griselda

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Avoid repeating yourself or making generalizations
  • Avoid long winding pitches, stay objective
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Griselda is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Griselda

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Griselda move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Griselda take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Griselda

Personality Compatibility


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