Alvaro Prado Nava

Researcher
DISC Type : Cs

Lider Estrategias Call Center at Banco Compartamos

Mexico City, Mexico

Overview

Alvaro Prado Nava is a Call Center Strategy Leader at Banco Compartamos, applying over three years of experience in managing financial sector teams. He specializes in financial advisory, customer service, and retention, holding a degree from the Instituto Politécnico Nacional.

His expertise spans the full customer lifecycle within banking contact centers, including investment funds, retirement pensions, sales, prospecting, retention, and collections.

Personality Overview

Self-Disciplined

Soft Communicator

Detail Oriented

Being observant comes to them naturally.  The only way to convince them is by showing them examples and ample proof. They are thorough and always follow a systematic approach.

Topics They Care About

Call Center Strategy
Leads outbound call center strategies at Banco Compartamos, focusing on improving team performance and achieving organizational objectives in the financial sector.
Financial Advisory
His experience includes providing advice on investment funds and retirement pensions, highlighting his expertise in specialized financial products.
Customer Retention
A primary focus of his work involves developing and implementing strategies to improve customer loyalty and retention within a competitive banking environment.

Media Appearances

Alvaro has no verified media appearances

Work History

1-2023
Lider Estrategias Call Center at Banco Compartamos
2-2022 - 8-2024
Gerente de Contact Center at Especialistas Contacto Directo
9-2021 - 9-2022
Gerente de Contact Center at Bien para Bien
3-2015 - 10-2021
Coordinador de Contact Center at Banco Multiva

Education

8-2000 - 6-2004
Licenciatura from Instituto Politécnico Nacional Escuela Superior de Comercio y Administración Unidad Santo Tomás
Diplomado from Universidad del Valle de México

More Information

Social Presence :

Prographics :

Exp : 11 Location : Mexico City, Mexico Job Level : N/A Designation : Lider Estrategias Call Center at Banco Compartamos
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Insights For Selling To Alvaro

During A Call Or A Meeting

DO's

  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • When following up with them, expect slowness; use questions to engage them, preferably over email.
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alvaro is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Alvaro

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Alvaro move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Alvaro take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Alvaro

Personality Compatibility


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