Rodolfo Alejandro Avila Mendoza in

Rodolfo Alejandro Avila Mendoza

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Director Beneficios y Cuidado del Cliente at Banco Compartamos
📍 Mexico City Metropolitan Area

Rodolfo Alejandro Avila Mendoza is a functional director with over 15 years of experience in banking and financial services, specializing in customer experience and loyalty strategies. He holds a Masters degree and focuses on integrating CX models with organizational culture to drive profitability and sustainable growth.

He transformed the rewards technology capabilities at GENTERA, which led to a 25% increase in direct contribution and an 8% reduction in operational costs.

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Experience
16 Years
Current Role
Director Beneficios y Cuidado del Cliente
Job Level
Mid-senior
Location
Mexico City Metropolitan Area
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rodolfo cares about

Strategic Execution
He frequently writes about the importance of distinguishing between strategic frameworks like CSFs, OKRs, and KPIs to ensure organizational focus and avoid optimizing metrics without direction.
Customer-Centric Culture
Believes that customer experience is not a department's job but a core organizational mindset. He designs CX models that connect to the company's value proposition and culture.
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Career

Work history

3-2022
Director Beneficios y Cuidado del Cliente
Banco Compartamos
6-2017 - 3-2022
Subdirector Estrategia Comercial
Banco Compartamos
1-2013 - 6-2017
Gerente Estrategias Comerciales
Banco Compartamos
11-2009 - 1-2013
Gerente Minería Marketing
Banco Compartamos
In the press

Media appearances

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Education
10-2021 - 6-2023
Maestría
Universidad Internacional de La Rioja
3-2021 - 4-2022
Diplomatura
Universidad del Valle de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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