Rodolfo Alejandro Avila Mendoza

Critic
DISC Type : C

Director Beneficios y Cuidado del Cliente at Banco Compartamos

Mexico City Metropolitan Area

Overview

Rodolfo Alejandro Avila Mendoza is a functional director with over 15 years of experience in banking and financial services, specializing in customer experience and loyalty strategies. He holds a Masters degree and focuses on integrating CX models with organizational culture to drive profitability and sustainable growth.

He transformed the rewards technology capabilities at GENTERA, which led to a 25% increase in direct contribution and an 8% reduction in operational costs.

Personality Overview

Critic

Information Seeker

Precise

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Strategic Execution
He frequently writes about the importance of distinguishing between strategic frameworks like CSFs, OKRs, and KPIs to ensure organizational focus and avoid optimizing metrics without direction.
Customer-Centric Culture
Believes that customer experience is not a department's job but a core organizational mindset. He designs CX models that connect to the company's value proposition and culture.
Loyalty & Rewards
He has extensive experience leading large-scale loyalty and rewards strategies, having managed programs for over 3. 4 million active members at GENTERA.

Media Appearances

Rodolfo has no verified media appearances

Work History

3-2022
Director Beneficios y Cuidado del Cliente at Banco Compartamos
6-2017 - 3-2022
Subdirector Estrategia Comercial at Banco Compartamos
1-2013 - 6-2017
Gerente Estrategias Comerciales at Banco Compartamos
11-2009 - 1-2013
Gerente Minería Marketing at Banco Compartamos

Education

10-2021 - 6-2023
Maestría from Universidad Internacional de La Rioja
3-2021 - 4-2022
Diplomatura from Universidad del Valle de México

More Information

Social Presence :

Prographics :

Exp : 16 Location : Mexico City Metropolitan Area Job Level : Mid-senior Designation : Director Beneficios y Cuidado del Cliente at Banco Compartamos
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Insights For Selling To Rodolfo Alejandro

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Tell them what ROI they can expect

DONT's

  • Don’t try too hard to build a relationship with them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rodolfo Alejandro is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Rodolfo Alejandro

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Rodolfo Alejandro move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Rodolfo Alejandro take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Rodolfo Alejandro

Personality Compatibility


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