Guillermo Huesca in

Guillermo Huesca

Evaluator · DISC type scd
Director Estrategia Experiencia del Cliente at Grupo Financiero Banorte
📍 Gustavo A. Madero, Mexico City, Mexico

Guillermo Huesca is a seasoned banking professional with over 14 years of experience, currently serving as the Director of Customer Experience Strategy at Grupo Financiero Banorte. He specializes in process transformation and designing digital and physical customer experiences, holding a degree in Business Administration from Universidad del Valle de México.

His professional interests extend to major technology firms like IBM and Microsoft, suggesting a focus on leveraging technological innovation within the financial sector. He frequently expresses pride in his organizations achievements and mission online.

He has built his entire career within one financial group, starting at Ixe Grupo Financiero and advancing through multiple roles after its acquisition by Banorte.

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Experience
16 Years
Current Role
Director Estrategia Experiencia del Cliente
Job Level
Mid-senior
Location
Gustavo A. Madero, Mexico City, Mexico
Personality Overview

How Guillermo shows up

Thorough Evaluator
Hard To Convince
Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Priorities

Topics Guillermo cares about

Customer Experience Strategy
His current and past roles, including Director and Subdirector of Experience Design, are centered on improving the customer journey.
Digital Transformation
His background includes designing digital experiences and his interests in tech giants like IBM and Microsoft suggest a focus on financial innovation.
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Career

Work history

11-2022
Director Estrategia Experiencia del Cliente
Grupo Financiero Banorte
10-2018 - 11-2022
Subdirector Diseño de Experiencias
Grupo Financiero Banorte
5-2016 - 10-2019
Gerente de Calidad en el Servicio
Grupo Financiero Banorte
6-2013 - 3-2015
Analista sénior
Ixe Grupo Financiero
1-2011 - 5-2013
Coordinador de captación de talento
Ixe Grupo Financiero
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2015 - 2018
Grado en Administración y Dirección de Empresas
Universidad del Valle de México
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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