Gloria Morales Romero in

Gloria Morales Romero

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Sub-directora Voz del Cliente at Grupo Financiero Banorte
📍 Atizapán de Zaragoza, México, Mexico

Gloria Morales Romero is the Sub-director of Voice of the Customer at Grupo Financiero Banorte, specializing in Strategic Design, Service Design, and Innovation. She focuses on holistically managing the digital and non-digital customer experience. She holds a Masters degree from Universidad Iberoamericana, Ciudad de México.

Demonstrating a passion for continuous development, Gloria is currently pursuing a second Bachelors degree, this time in Foreign Languages at Universidad del Valle de México. This commitment to learning is a significant personal driver, complementing her professional expertise and senior role in the financial industry.

Unique Fact: While in a leadership position, she has returned to university to study foreign languages.

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Experience
10 Years
Current Role
Sub-directora Voz del Cliente
Location
Atizapán de Zaragoza, México, Mexico
Personality Overview

How Gloria shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Gloria cares about

Customer Experience Design
Her entire career at Banorte, from Project Leader to Sub-director, has focused on managing and improving the Voice of the Customer and overall customer journey.
Strategic Innovation
Her professional headline lists Innovation, Service Design, and Design Thinking as key areas of expertise, central to her role in enhancing customer interactions.
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Career

Work history

3-2023
Sub-directora Voz del Cliente
Grupo Financiero Banorte
1-2018 - 3-2023
Gerente Voz del Cliente
Grupo Financiero Banorte
12-2015 - 12-2017
Líder de proyecto
Grupo Financiero Banorte
In the press

Media appearances

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Education
9-2025 - 12-2028
Licenciatura
Universidad del Valle de México
2019 - 2021
Maestría
Universidad Iberoamericana, Ciudad de México
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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