Gloria Morales Romero is the Sub-director of Voice of the Customer at Grupo Financiero Banorte, specializing in Strategic Design, Service Design, and Innovation. She focuses on holistically managing the digital and non-digital customer experience. She holds a Masters degree from Universidad Iberoamericana, Ciudad de México.
Demonstrating a passion for continuous development, Gloria is currently pursuing a second Bachelors degree, this time in Foreign Languages at Universidad del Valle de México. This commitment to learning is a significant personal driver, complementing her professional expertise and senior role in the financial industry.
Unique Fact: While in a leadership position, she has returned to university to study foreign languages.
Read the full overview →They respond better to strong and respectful interactions. They like to be in a position where they can control the conversation and terms. They like to act fast and expect others to do the same.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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