Gustavo Rocha Patruni in

Gustavo Rocha Patruni

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Head de Administração de Vendas & Customer Service at Klabin
📍 São Paulo, Brazil

Gustavo is the Head of Sales Administration & Customer Service at Klabin, bringing over 12 years of experience in end-to-end supply chain management. His career spans multinational firms and startups in Brazil and Canada. Colleagues describe him as dependable, professional, determined, and passionate.

He is a bilingual professional with dual Brazilian and Canadian citizenship, reflecting a collaborative and international mindset from working with diverse teams. Gustavo is passionate about building high-performance teams and has an MBA from Fundação Getulio Vargas (FGV).

He is actively restructuring core departments to write a new chapter in Klabins history.

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Experience
10 Years
Current Role
Head de Administração de Vendas & Customer Service
Location
São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Gustavo cares about

Customer Service Excellence
Currently leads the Customer Service division at Klabin and has posted about building the best CS team in Brazil.
S&OP Restructuring
Has extensive experience restructuring Sales & Operations Planning (S&OP) and demand management processes at multiple companies, including Klabin and Santevia Water Systems.
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Career

Work history

7-2024
Head de Administração de Vendas & Customer Service
Klabin
2-2024 - 12-2024
Consultor de Supply Chain
Santevia Water Systems Inc
9-2021 - 1-2024
Gerente de Supply Chain
Santevia Water Systems Inc
1-2021 - 7-2021
Gerente de Supply Chain
Better Plant Sciences
12-2018 - 12-2020
Especialista de Operações de Supply Chain Sênior
Better Plant Sciences
In the press

Media appearances

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Education
2010 - 2014
MBA
FGV - Fundação Getulio Vargas
2010 - 2013
MBA
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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