Gustavo Rocha Patruni

Judge
DISC Type : Dc

Head de Administração de Vendas & Customer Service at Klabin

São Paulo, Brazil

Overview

Gustavo is the Head of Sales Administration & Customer Service at Klabin, bringing over 12 years of experience in end-to-end supply chain management. His career spans multinational firms and startups in Brazil and Canada. Colleagues describe him as dependable, professional, determined, and passionate.

He is a bilingual professional with dual Brazilian and Canadian citizenship, reflecting a collaborative and international mindset from working with diverse teams. Gustavo is passionate about building high-performance teams and has an MBA from Fundação Getulio Vargas (FGV).

He is actively restructuring core departments to write a new chapter in Klabins history.

Personality Overview

Generally Skeptic

Objective Thinker

Quality Focused

They prefer to move quickly, and expect the same from others.  They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Service Excellence
Currently leads the Customer Service division at Klabin and has posted about building the best CS team in Brazil.
S&OP Restructuring
Has extensive experience restructuring Sales & Operations Planning (S&OP) and demand management processes at multiple companies, including Klabin and Santevia Water Systems.
International Supply Chain
His expertise covers international logistics and managing suppliers across North America and Asia, reflecting his work experience in both Brazil and Canada.

Media Appearances

Gustavo has no verified media appearances

Work History

7-2024
Head de Administração de Vendas & Customer Service at Klabin
2-2024 - 12-2024
Consultor de Supply Chain at Santevia Water Systems Inc
9-2021 - 1-2024
Gerente de Supply Chain at Santevia Water Systems Inc
1-2021 - 7-2021
Gerente de Supply Chain at Better Plant Sciences
12-2018 - 12-2020
Especialista de Operações de Supply Chain Sênior at Better Plant Sciences

Education

2010 - 2014
MBA from FGV - Fundação Getulio Vargas
2010 - 2013
MBA from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 10 Location : São Paulo, Brazil Job Level : N/A Designation : Head de Administração de Vendas & Customer Service at Klabin
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Insights For Selling To Gustavo

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Be respectful but crisp
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being too verbose
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gustavo is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Gustavo

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Gustavo move?

  • If convinced, they can reach decisions quite fast.
  • Can Gustavo take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Gustavo

Personality Compatibility


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