Hany Helmy is a Learning & Development Associate Director with 29 years of experience, primarily in the GCCs telecom and customer experience sectors. He excels at designing and implementing large-scale capability frameworks and digital learning ecosystems that impact over 5, 000 employees. His work is grounded in his degree from the Faculty of Education at Tanta University.
He has led numerous organizational development programs, aligning learning strategies with corporate KPIs and driving COPC certification success. Hany leverages platforms like LinkedIn Learning and STC Academy to build future-ready talent pipelines, transforming learning cultures and measurably improving service excellence across major organizations.
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