Harbir S. in

Harbir S.

Evaluator · DISC type SCD
AVP Service Management at Canada Life
📍 Canada

Harbir is an AVP of Service Management at Canada Life with 20 years of ITSM experience. An MBA graduate from McMaster University, she leads her teams with an empathetic style focused on operational resilience. Colleagues describe her as a gifted, forward-thinking, and exceptional people leader.

Passionate about mentorship, Harbir champions leadership development within the technology sector. She actively participates in industry dialogues, serving as a panelist for events such as the "Women in Technology Leadership" forum hosted by ServiceNow and NewRocket.

Her Service Management team won the 2025 ServiceNow AI Pacesetter Innovation award for their AI-powered catalog builder initiative.

Read the full overview →
Experience
20 Years
Current Role
AVP Service Management
Location
Canada
Personality Overview

How Harbir shows up

Thorough Evaluator
Hard To Convince
Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Priorities

Topics Harbir cares about

IT Service Management
Her 20-year career is dedicated to ITSM strategy and delivery, supported by ITIL 4 Strategic Leader certifications and a focus on continuous operational improvement.
AI in IT Operations
Her team at Canada Life was recognized with a ServiceNow innovation award for their successful AI catalog builder initiative, and she speaks on their AI journey.
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Career

Work history

4-2024
AVP Service Management
Canada Life
6-2022 - 4-2024
VP Service Managament
Orion Health
5-2020 - 6-2022
Director, Service Management, North America
Orion Health
3-2015 - 4-2020
Director, Service Management, Canada
Orion Health
3-2014 - 1-2015
Director Service Operations
SecureKey Technologies Inc
In the press

Media appearances

Canada Life - Customer Experience and Transformation | The Org. Featured in The Org
See now
Education
9-2003 - 4-2006
Master of Business Administration - MBA
DeGroote School of Business - McMaster University
1999 - 2003
Hon. B.S.c.
University of Toronto
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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