Harriet Pentland

Collaborator
DISC Type : is

Operations Manager - Member Experience at Business Leader

Northampton, England, United Kingdom

Overview

Harriet Pentland is an Operations Manager at Business Leader, focusing on member experience. She leverages a strong background in public policy, having previously served as the Executive Lead for Climate & Green Environment at North Northamptonshire Council, where she drove major green initiatives. She holds a Bachelor of Arts from the University of Birmingham.

Harriet has a lifelong passion for environmental causes, which reportedly began as an eco-rep on her school council. During her time at university, she was also a competitive athlete, participating in pole vaulting events. Her interests include the British Army and the UK Civil Service.

Unique fact: While at the University of Birmingham, Harriet competed in the British Universities & Colleges Sport (BUCS) outdoor athletics championships as a pole vaulter.

Personality Overview

Consensus Builder

Fair-minded

Appreciative

They are more likely to opt for solutions that are proven in the market.  Scenarios where both sides can come out as winners appeal to them greatly. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Climate & Environment
As a former council executive, she led climate conferences, carbon management plans, and biodiversity projects, showing deep commitment to environmental policy and action.
Member Experience
Her current role as Operations Manager at Business Leader is centered on enhancing the experience for members, who are typically ambitious founders and CEOs.
Local Government
Has extensive experience working within local and national government, including roles in the House of Commons and as an elected ward Councillor.

Media Appearances

Cllr Harriet Pentland set to depart North Northamptonshire Council’s Executive. Featured in North Northamptonshire Council

See Now

Work History

6-2025
Operations Manager - Member Experience at Business Leader
1-2025 - 6-2025
Membership Executive at Business Leader
8-2023 - 7-2024
Campaign Director at Parliamentary Candidate
5-2021 - 1-2025
Executive Lead for Climate & Green Environment at North Northamptonshire Council
6-2018 - 10-2024
Office Manager at House of Commons

Education

9-2015 - 6-2018
Bachelor of Arts - BA from University of Birmingham

More Information

Social Presence :

Prographics :

Exp : 9 Location : Northampton, England, United Kingdom Job Level : Middle Designation : Operations Manager - Member Experience at Business Leader
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Insights For Selling To Harriet

During A Call Or A Meeting

DO's

  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • Show genuine interest in solving their problems
  • Take time to make them feel comfortable before getting to the main pitch

DONT's

  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t push them to make decisions very fast, let them take their time
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Harriet is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Harriet

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Harriet move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Harriet take some risk or not?

  • It is unlikely that they will take many risks.

You And Harriet

Personality Compatibility


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