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Harshal Jain

Inquirer · DISC type dc
Senior Director - Business Operations & Customer Success (P&L) at Dozee
📍 Bengaluru, Karnataka, India

Harshal Jain is a P&L and operations leader with a history of scaling multi-city businesses in the health-tech sector. An IIT Delhi graduate, he co-founded MedLabz, an AI-based diagnostics startup acquired by Medlife. com. He currently leads business operations and customer success at Dozee, driving revenue and growth across 50+ locations.

Outside of his primary career, Harshal is deeply interested in consumer technology and food transparency. He is a vegetarian who has faced challenges finding suitable food while traveling abroad, which sparked a personal project. He also analyzes and appreciates clever marketing strategies, such as innovative product packaging.

Unique fact: Harshal created a tool called "The food sensei" to help people better understand the nutritional labels on food products.

Read the full overview →
Experience
12 Years
Current Role
Senior Director - Business Operations & Customer Success (P&L)
Job Level
Senior
Location
Bengaluru, Karnataka, India
Personality Overview

How Harshal shows up

ROI Conscious
Hard To Convince
Demanding

They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Priorities

Topics Harshal cares about

Health-Tech Scaling
His career is defined by scaling health-tech businesses, from co-founding an AI diagnostics startup (MedLabz) to leading operations and P&L for companies like Dozee and PharmEasy.
AI in Healthcare
Co-founded MedLabz, which used an AI-based engine for diagnostics, and currently works at Dozee, which uses AI for remote patient monitoring and early warning systems.
+5 more topics Login to view topics
Career

Work history

4-2024
Senior Director - Business Operations & Customer Success (P&L)
Dozee
7-2023 - 9-2024
Head of Operations and Customer Success
Dozee
8-2021 - 7-2023
Business Head (P&L) – Diagnostics Franchise
PharmEasy
1-2019 - 7-2021
Director (Acquired by PharmEasy)
Medlife.com
9-2015 - 12-2018
Co Founder (Acquired by Medlife.com)
MedLabz
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2009 - 2013
Bachelor of Technology (B.Tech.)
Indian Institute of Technology, Delhi
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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