Harshal Jain

Inquirer
DISC Type : dc

Senior Director - Business Operations & Customer Success (P&L) at Dozee

Bengaluru, Karnataka, India

Overview

Harshal Jain is a P&L and operations leader with a history of scaling multi-city businesses in the health-tech sector. An IIT Delhi graduate, he co-founded MedLabz, an AI-based diagnostics startup acquired by Medlife. com. He currently leads business operations and customer success at Dozee, driving revenue and growth across 50+ locations.

Outside of his primary career, Harshal is deeply interested in consumer technology and food transparency. He is a vegetarian who has faced challenges finding suitable food while traveling abroad, which sparked a personal project. He also analyzes and appreciates clever marketing strategies, such as innovative product packaging.

Unique fact: Harshal created a tool called "The food sensei" to help people better understand the nutritional labels on food products.

Personality Overview

ROI Conscious

Hard To Convince

Demanding

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Health-Tech Scaling
His career is defined by scaling health-tech businesses, from co-founding an AI diagnostics startup (MedLabz) to leading operations and P&L for companies like Dozee and PharmEasy.
AI in Healthcare
Co-founded MedLabz, which used an AI-based engine for diagnostics, and currently works at Dozee, which uses AI for remote patient monitoring and early warning systems.
Food Transparency
As a vegetarian, he developed a personal tool called "The food sensei" to help consumers understand food labels, showing a passion for clear nutritional information.

Media Appearances

Harshal has no verified media appearances

Work History

4-2024
Senior Director - Business Operations & Customer Success (P&L) at Dozee
7-2023 - 9-2024
Head of Operations and Customer Success at Dozee
8-2021 - 7-2023
Business Head (P&L) – Diagnostics Franchise at PharmEasy
1-2019 - 7-2021
Director (Acquired by PharmEasy) at Medlife.com
9-2015 - 12-2018
Co Founder (Acquired by Medlife.com) at MedLabz

Education

2009 - 2013
Bachelor of Technology (B.Tech.) from Indian Institute of Technology, Delhi

More Information

Social Presence :

Prographics :

Exp : 12 Location : Bengaluru, Karnataka, India Job Level : Senior Designation : Senior Director - Business Operations & Customer Success (P&L) at Dozee
URL has been copied!

Insights For Selling To Harshal

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Get to the point quickly instead of spending too much time on pleasantries
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Harshal is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Harshal

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Harshal move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Harshal take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Harshal

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.