Heather Bayer in

Heather Bayer

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Senior Trainer - Contact Center at Independence Pet Group
📍 Greater Chicago Area, United States

Heather is a Learning & Development professional with nearly a decade of experience building training programs for regulated contact centers. She specializes in program design, training operations, and remote learning, leveraging her certification as a Property & Casualty Insurance Agent.

Her background demonstrates a deep connection to animal care, stemming from her degree in Animal Industry Management and prior work at an animal hospital. This passion aligns with her current role in the pet insurance industry, blending her professional skills with a personal interest.

She has successfully owned and scaled training programs that support over 1, 000 employees across nine different brands.

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Experience
10 Years
Current Role
Senior Trainer - Contact Center
Location
Greater Chicago Area, United States
Personality Overview

How Heather shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Heather cares about

Contact Center Training
Leads end-to-end L&D programs for high-volume contact centers, covering onboarding, sales, retention, and escalation teams across multiple brands.
L&D Operations
Enjoys developing the operational side of learning, creating frameworks, dashboards, and standardized processes to improve consistency and decision-making.
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Career

Work history

11-2016
Senior Trainer - Contact Center
Independence Pet Group
6-2015 - 11-2016
Senior Client Service Representative / Patient Care Coordinator
Care Animal Hospital of Arlington Heights
In the press

Media appearances

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Education
2011 - 2015
Animal Industry Management
Illinois State University
2013 - 2013
International Business
National Chengchi University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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