Heather Bayer

Observer
DISC Type : ic

Senior Trainer - Contact Center at Independence Pet Group

Greater Chicago Area, United States

Overview

Heather is a Learning & Development professional with nearly a decade of experience building training programs for regulated contact centers. She specializes in program design, training operations, and remote learning, leveraging her certification as a Property & Casualty Insurance Agent.

Her background demonstrates a deep connection to animal care, stemming from her degree in Animal Industry Management and prior work at an animal hospital. This passion aligns with her current role in the pet insurance industry, blending her professional skills with a personal interest.

She has successfully owned and scaled training programs that support over 1, 000 employees across nine different brands.

Personality Overview

Example Seeker

Curious

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.

Topics They Care About

Contact Center Training
Leads end-to-end L&D programs for high-volume contact centers, covering onboarding, sales, retention, and escalation teams across multiple brands.
L&D Operations
Enjoys developing the operational side of learning, creating frameworks, dashboards, and standardized processes to improve consistency and decision-making.
Remote & Hybrid Learning
Develops and delivers fully remote, multi-region training programs, reflecting a core expertise in modern learning environments.

Media Appearances

Heather has no verified media appearances

Work History

11-2016
Senior Trainer - Contact Center at Independence Pet Group
6-2015 - 11-2016
Senior Client Service Representative / Patient Care Coordinator at Care Animal Hospital of Arlington Heights

Education

2011 - 2015
Animal Industry Management from Illinois State University
2013 - 2013
International Business from National Chengchi University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Chicago Area, United States Job Level : N/A Designation : Senior Trainer - Contact Center at Independence Pet Group
URL has been copied!

Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Persuade objectively how your product will help them achieve their goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Heather

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Heather take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Heather

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.