Heather Griffith

Galvanizer
DISC Type : Id

IT Manager - Data Management at Western Reserve Group

Canton, Ohio, United States

Overview

Heather is an IT Data and Analytics Leader at Western Reserve Group, focused on driving organizational success through digital transformation and data-driven strategies. She holds an MBA from The University of Akron and is a Certified Agile Leader® and Certified Scrum Product Owner® (CSPO).

During her tenure at FirstEnergy, her teams automation initiatives resulted in saving over 10, 000 FTE hours and $7 million through process optimization.

Personality Overview

Persuader

Pragmatic

Trusting

They are not against taking risks and can make tough decisions when required.
  A combination of speed and relationship gets the best response from them. They are more likely to accept new and exciting technologies.

Topics They Care About

Data-Driven Strategy
Her career is centered on leveraging data and analytics to foster data-driven decision-making and achieve measurable business outcomes.
Agile Leadership
As a Certified Agile Leader® and CSPO, she has a track record of scaling agile delivery teams and managing numerous product squads to deliver impactful solutions.
Digital Transformation
She has significant experience leading digital transformation and innovation, previously serving as a Director in this capacity at FirstEnergy.

Media Appearances

Heather has no verified media appearances

Work History

10-2025
IT Manager - Data Management at Western Reserve Group
Director, Innovation & Digital Transformation at FirstEnergy
Manager, Business Intelligence & Integration at FirstEnergy
Solution Architect at FirstEnergy

Education

Master of Business Administration - MBA from The University of Akron
Bachelors from Miami University

More Information

Social Presence :

Prographics :

Exp : 1 Location : Canton, Ohio, United States Job Level : Middle Designation : IT Manager - Data Management at Western Reserve Group
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Take a friendly, informal yet confident approach while pitching
  • Use words like ‘partner’, ‘together’, ‘impact’ etc.
  • Help them weigh the risks by sharing how others made similar decisions

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Don’t make promises that are hard to keep
  • Don’t hesitate from asking questions, but take a friendly and warm approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Heather

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Heather take some risk or not?

  • If necessary, they will be ready to take risks.

You And Heather

Personality Compatibility


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