Heather Henning

Go-getter
DISC Type : d

Customer Service Specialist at Olp &Assoc. Allstate insurance

Waukesha County, Wisconsin, United States

Overview

Heather Henning is the Director of Operations for WONDRA Insurance Solutions, an Allstate agency, with a background in both property and casualty insurance and over five years in banking. Drawing on her experience from institutions like UW Credit Union, she focuses on simplifying complex financial processes for customers. She earned her bachelors degree from the University of MN Morris.

Heather believes that insurance should be approachable and prioritizes clear communication. Her goal is to ensure clients feel heard and their best interests are put first, making financial decisions as seamless as possible.

She believes insurance should feel like a conversation, not a contract, a principle that guides her professional approach.

Personality Overview

Self-Confident

Vision Oriented

Challenger

They can be nudged to make faster decisions by offering what they value.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Conversational Insurance
She has stated a core belief that "insurance should feel like a conversation — not a contract, " emphasizing clear communication and client understanding.
Client Financial Goals
With over five years in banking at institutions like UW Credit Union, she has extensive experience helping members with auto loans, home equity, and personal loans.
Insurance Operations
As Director of Operations for an Allstate agency, she oversees key business functions and has a background in property and casualty insurance.

Media Appearances

Heather has no verified media appearances

Work History

5-2023
Customer Service Specialist at Olp &Assoc. Allstate insurance
5-2023
Director of Operations at Allstate
10-2019 - 6-2023
Operations Specialist at Waukesha State Bank
2015 - 2-2017
Claim Specialist at Diversified Benefit Services, Inc
6-2012 - 7-2015
Financial Specialist at UWCU

Education

1993 - 1995
Bachelor's degree from University of MN Morris

More Information

Social Presence :

Prographics :

Exp : 19 Location : Waukesha County, Wisconsin, United States Job Level : Junior Designation : Customer Service Specialist at Olp &Assoc. Allstate insurance
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Get to the point quickly instead of spending too much time on pleasantries
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Heather

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Heather take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Heather

Personality Compatibility


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