Heather Kerr

Energizer
DISC Type : I

Operations Manager, Pleasanton Hotel at Pleasanton Hotel

Livermore, California, United States

Overview

Heather Kerr is a passionate hospitality professional and the Operations Manager at the Pleasanton Hotel. Her career is built on enhancing guest experiences, training staff for career growth, and driving profitability. She previously managed at The Peasant & The Pear and has a background in English Language and Literature from Las Positas College.

Outside of her primary career, Heather has extensive experience in program management, having served as a District Camping Coordinator for the BSA. In this role, she was responsible for acquiring and training staff, budget planning, and overseeing six annual camp programs for approximately 1, 000 attendees.

She has a proven track record of doubling business revenue in a previous general manager role.

Personality Overview

Imaginative

Full Of Energy

Relationship Oriented

They are not always early adopters but can be pursuaded by leveraging strong relationships.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Guest Experience
Her personal introduction highlights a deep passion for giving every guest a great experience and gaining loyal customers.
Employee Development
She focuses on training employees with new skills to better their job prospects and has written server training programs in past roles.
Revenue Growth
Her past accomplishments include making a restaurant profitable and doubling the business revenue of a catering company over one year.

Media Appearances

Heather has no verified media appearances

Work History

Operations Manager, Pleasanton Hotel at Pleasanton Hotel
9-2016
Manager at The Peasant & The Pear Inc.
3-2011 - 8-2017
TV District Camping Coordinator at BSA
5-2016 - 6-2016
General Manager at Dana's Restaurant
7-2014 - 1-2016
General Manager at Three Feathers Catering

Education

English Language and Literature from Las Positas College

More Information

Social Presence :

Prographics :

Exp : 14 Location : Livermore, California, United States Job Level : Middle Designation : Operations Manager, Pleasanton Hotel at Pleasanton Hotel
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Talk anecdotally about the customer experience that your product offers
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Heather

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Heather take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Heather

Personality Compatibility


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