Heather Lenhart in

Heather Lenhart

Inspirer · DISC type id
Associate Director Customer Service at AT&T
📍 United States

Heather is a results-driven Associate Director of Customer Service at AT&T, with a proven track record in leadership and project management across billing and ordering environments. She brings extensive expertise from multiple supervisory roles within the company and holds a certificate from Cornell University.

She is passionate about fostering professional growth and is actively involved in leadership and mentoring initiatives. Heather champions her team, celebrating their accomplishments and proudly representing their local Springfield, Illinois office, demonstrating a strong commitment to her colleagues and community.

Unique fact: She has previously represented AT&T as an expert witness in litigation cases and depositions related to billing disputes.

Read the full overview →
Experience
14 Years
Current Role
Associate Director Customer Service
Job Level
Mid-senior
Location
United States
Personality Overview

How Heather shows up

Confident & Optimistic
Achievment Oriented
Fast Adopter

They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Priorities

Topics Heather cares about

Operational Excellence
Her profile highlights a dedication to delivering operational excellence and achieving all center metrics in her various roles at AT&T.
Team Leadership
She has a proven track record of managing large teams, with experience overseeing up to 60 staff members and multiple managers.
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Career

Work history

11-2025
Associate Director Customer Service
AT&T
11-2020
Associate Director Billing Operations
AT&T
11-2011 - 11-2020
Finance Manager
AT&T
12-2025
Associate Director of Billing Ops
AT&T
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
9-2025 - 11-2025
Certificate
Cornell University
1993 - 1993
Education details unavailable
MADERA
Social presence
in
Behavioral profile

DISC profile (public)

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Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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