Heather Lenhart

Inspirer
DISC Type : id

Associate Director Customer Service at AT&T

United States

Overview

Heather is a results-driven Associate Director of Customer Service at AT&T, with a proven track record in leadership and project management across billing and ordering environments. She brings extensive expertise from multiple supervisory roles within the company and holds a certificate from Cornell University.

She is passionate about fostering professional growth and is actively involved in leadership and mentoring initiatives. Heather champions her team, celebrating their accomplishments and proudly representing their local Springfield, Illinois office, demonstrating a strong commitment to her colleagues and community.

Unique fact: She has previously represented AT&T as an expert witness in litigation cases and depositions related to billing disputes.

Personality Overview

Confident & Optimistic

Achievment Oriented

Fast Adopter

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Operational Excellence
Her profile highlights a dedication to delivering operational excellence and achieving all center metrics in her various roles at AT&T.
Team Leadership
She has a proven track record of managing large teams, with experience overseeing up to 60 staff members and multiple managers.
Customer Satisfaction
A primary focus of her career, ensuring customer satisfaction ratings were achieved and managing billing disputes to safeguard customer relationships.

Media Appearances

Heather has no verified media appearances

Work History

11-2025
Associate Director Customer Service at AT&T
11-2020
Associate Director Billing Operations at AT&T
11-2011 - 11-2020
Finance Manager at AT&T
12-2025
Associate Director of Billing Ops at AT&T

Education

9-2025 - 11-2025
Certificate from Cornell University
1993 - 1993
Education details unavailable from MADERA

More Information

Social Presence :

Prographics :

Exp : 14 Location : United States Job Level : Mid-senior Designation : Associate Director Customer Service at AT&T
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Refer to testimonials from well known people to highlight the value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Heather

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Heather take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Heather

Personality Compatibility


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