Heather Ramsey

Examiner
DISC Type : sc

Customer Care Specialist at Happe Homes

Ankeny, Iowa, United States

Overview

Heather Ramsey is a customer care specialist at Happe Homes with a comprehensive background in the real estate and home building industries. Her experience spans front desk services, marketing, transaction coordination, and office management. She holds an Office Manager Certification from Buildertrend and an associates degree from Des Moines Area Community College.

Fueled by a get-it-done attitude, Heather is passionate about cultivating positive relationships and ensuring an excellent customer experience. Her professional approach is methodical and organized, with an unwavering commitment to efficiently handling the intricate details of real estate transactions and client care.

She founded her own company, EZNOTARY LLC, and was one of the first to bring Remote Online Notary technology to the Des Moines market.

Personality Overview

Unexpressive

Status Quo Seeker

Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are always well-planned and adopt a systematic approach. Being observant comes to them naturally.

Topics They Care About

Customer Experience
Her current role is Customer Care Specialist and her personal headline is about making her clients' experience a positive one, showing a focus on client satisfaction.
Real Estate Operations
Her extensive background includes roles like Office Manager and Transaction Coordinator, highlighting her expertise in the administrative and operational side of the real estate industry.
Notary Technology
She founded EZNOTARY LLC, a business specializing in Remote Online Notaries, indicating a strong interest and expertise in this specific technology.

Media Appearances

Heather has no verified media appearances

Work History

1-2024 - 8-2024
Customer Care Specialist at Happe Homes
12-2022 - 2024
Company Owner at EZNOTARY LLC
12-2022 - 12-2023
Office Manager at Elbert Real Estate Group
12-2022 - 12-2023
Office Manager at Husk Homes
9-2020 - 12-2022
Transaction Coordinator, Remote Online Notary, Closer at Realty ONE Group Impact

Education

1-2011 - 5-2014
Associate's degree from Des Moines Area Community College

More Information

Social Presence :

Prographics :

Exp : 14 Location : Ankeny, Iowa, United States Job Level : N/A Designation : Customer Care Specialist at Happe Homes
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Heather

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Heather take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Heather

Personality Compatibility


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