Heather Smockum

Visionary
DISC Type : Ds

Human Resources Consultant at Bridge Legal & HR Solutions

Toronto, Ontario, Canada

Overview

Heather Smockum is the Owner and Fractional COO of Lotus Online Management Solutions, where she helps small businesses scale by streamlining operations and building strong teams. With over 15 years of experience in HR and operations, she is a Certified Human Resources Leader (CHRL). People who have worked with her describe her as strategic, professional, and people-focused.

Beyond her professional life, Heather is a certified yoga instructor and an avid world traveler, having hiked the Inca Trail to Machu Picchu and surfed in Costa Rica. She is a passionate lifelong learner who believes in the power of personal growth, mindfulness, and self-discovery to foster inner peace and strength.

Unique fact: Heather co-hosts "The Biz Buzz, " a podcast where she helps business owners navigate growth challenges and improve their operations.

Personality Overview

Early Adopter

Risk Tolerant

Goal-Oriented

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Small Business Scaling
Her company focuses on helping B2B and B2C service businesses scale by building accountable teams and streamlining operations so owners can break free from the daily grind.
Team Empowerment
Draws on her 15+ years in HR to help leaders empower their teams through effective delegation, clear communication, and strong feedback systems, as discussed on her blog.
Process Optimization
Advocates for documenting systems as a key to success, allowing business owners to delegate repetitive tasks and focus on growth and high-impact work.

Media Appearances

Heather has no verified media appearances

Work History

2-2025
Human Resources Consultant at Bridge Legal & HR Solutions
8-2023
Owner | Fractional COO & People Ops Partner at Lotus Online Management Solutions
1-2023 - 8-2023
Personal goal pursuit at Career Break
7-2021 - 1-2023
Director, Training at CIBC
7-2019 - 7-2021
Sr. Manager, Leadership Capabilities (training) at CIBC

Education

7-2023 - 11-2023
Certified Online Business Manager from International Association of Online Business Managers
Honour Bachelor of Business Administration from Trent University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Toronto, Ontario, Canada Job Level : Senior Designation : Human Resources Consultant at Bridge Legal & HR Solutions
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Heather

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Heather take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Heather

Personality Compatibility


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