Heather Smockum in

Heather Smockum

Visionary · DISC type Ds
Human Resources Consultant at Bridge Legal & HR Solutions
📍 Toronto, Ontario, Canada

Heather Smockum is the Owner and Fractional COO of Lotus Online Management Solutions, where she helps small businesses scale by streamlining operations and building strong teams. With over 15 years of experience in HR and operations, she is a Certified Human Resources Leader (CHRL). People who have worked with her describe her as strategic, professional, and people-focused.

Beyond her professional life, Heather is a certified yoga instructor and an avid world traveler, having hiked the Inca Trail to Machu Picchu and surfed in Costa Rica. She is a passionate lifelong learner who believes in the power of personal growth, mindfulness, and self-discovery to foster inner peace and strength.

Unique fact: Heather co-hosts "The Biz Buzz, " a podcast where she helps business owners navigate growth challenges and improve their operations.

Read the full overview →
Experience
21 Years
Current Role
Human Resources Consultant
Job Level
Senior
Location
Toronto, Ontario, Canada
Personality Overview

How Heather shows up

Early Adopter
Risk Tolerant
Goal-Oriented

They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Priorities

Topics Heather cares about

Small Business Scaling
Her company focuses on helping B2B and B2C service businesses scale by building accountable teams and streamlining operations so owners can break free from the daily grind.
Team Empowerment
Draws on her 15+ years in HR to help leaders empower their teams through effective delegation, clear communication, and strong feedback systems, as discussed on her blog.
+5 more topics Login to view topics
Career

Work history

2-2025
Human Resources Consultant
Bridge Legal & HR Solutions
8-2023
Owner | Fractional COO & People Ops Partner
Lotus Online Management Solutions
1-2023 - 8-2023
Personal goal pursuit
Career Break
7-2021 - 1-2023
Director, Training
CIBC
7-2019 - 7-2021
Sr. Manager, Leadership Capabilities (training)
CIBC
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
7-2023 - 11-2023
Certified Online Business Manager
International Association of Online Business Managers
Honour Bachelor of Business Administration
Trent University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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