Director, Client Engagement and Success at Transaction Network Services
📍 Denver Metropolitan Area, United States
Heidi is a solutions-oriented leader with 15 years of experience in customer success and client engagement, specializing in building and scaling teams. She holds a Masters degree from the University of Phoenix and is described by colleagues as having immense grit, tenacity, and strong leadership skills.
Outside of her professional roles, Heidi is committed to community safety, particularly in athletics. She holds a SafeSport Trained certification, indicating an involvement in creating safe environments for youth sports.
Unique fact: Heidi is a certified Lean Six Sigma White Belt, highlighting her dedication to process improvement and efficiency.
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Experience
13 Years
Current Role
Director, Client Engagement and Success
Job Level
Mid-senior
Location
Denver Metropolitan Area, United States
Personality Overview
How Heidi shows up
Optimistic
Story Driven
Non-Confrontational
Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt. They prefer to build relationships rather than staying totally transactional.
Priorities
Topics Heidi cares about
Customer Advocacy
Her profile emphasizes being a "Customer Champion" and she has received recommendations praising how deeply she cares for customers and their treatment.
Scaling CS Teams
She has direct experience building, scaling, and leading customer success organizations of up to 30 people, including managing other managers.
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Career
Work history
8-2024
Director, Client Engagement and Success
Transaction Network Services
12-2023 - 8-2024
Service Delivery Manager
Infobip
12-2021 - 5-2023
Sr. Director, Customer Success Management
Inteliquent, A Sinch Company
4-2020 - 2-2022
Director of Account Management
Inteliquent, A Sinch Company
3-2018 - 4-2020
Director of Account Management and Inside Sales
Inteliquent, A Sinch Company
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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