Heidi Romans

Enthusiast
DISC Type : i

Project Coordinator - CX Team at Amplix

Denver, Colorado, United States

Overview

Heidi is a detail-oriented Project Coordinator and Client Account Manager with over nine years of experience in the telecom and tech consulting sectors. She specializes in leading cross-functional projects and managing complex client relationships. A graduate of the University of Arizona, she is known for her exceptional organizational skills.

Outside of her professional life, Heidi is passionate about community-driven causes. She is an active Kiva lender, providing microloans to support global entrepreneurs. She is also a member of the Nerdfighters online community, which focuses on intellectual curiosity and positive social impact.

She is a proud Kiva lender, supporting entrepreneurs around the world through micro-financing.

Personality Overview

Story Driven

Amiable & Agreeable

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Client Experience
Her role on the CX Team at Amplix and her stated "client first mentality" show her dedication to managing and enhancing the customer journey.
Project Coordination
A core competency throughout her career, she excels at documentation, communication, and ensuring projects move forward to completion.
Remote Team Culture
She was a member of a Culture Club Committee focused on growing and maintaining company culture within a primarily remote workforce.

Media Appearances

Heidi has no verified media appearances

Work History

6-2021 - 6-2025
Project Coordinator - CX Team at Amplix
6-2021 - 3-2025
Project Coordinator- CX Team at InflowCX
6-2016 - 6-2021
Client Account Manager at PeakView, Inc.
2-2015 - 5-2016
Customer Account Manager at Integra
3-2013 - 2-2015
Interior Design Specialist at Arhaus Furniture

Education

2002 - 2006
Bachelor of Arts (B.A.) from University of Arizona

More Information

Social Presence :

Prographics :

Exp : 12 Location : Denver, Colorado, United States Job Level : N/A Designation : Project Coordinator - CX Team at Amplix
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Insights For Selling To Heidi

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heidi is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Heidi

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Heidi move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Heidi take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Heidi

Personality Compatibility


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