Helen Do

Critic
DISC Type : C

Vice President, Managed Care & Payor Contracting at MemorialCare

Los Angeles Metropolitan Area, United States

Overview

Helen Do is the Vice President of Managed Care and Payor Contracting at MemorialCare, where she oversees contracting and operations with commercial, Medicare, and Medicaid payors. An accomplished leader, she has been recognized by both Modern Healthcare and Beckers as a top leader under 40. She holds a Master of Public Policy and Business Administration.

Helens passion for healthcare is deeply rooted in her personal history. As a bi-racial refugee from Cambodia, her family relied on government-assisted programs. This firsthand experience inspired her to dedicate her career to expanding access to care and addressing systemic issues within the healthcare system for her community.

Unique fact: Helen grew up speaking Chaozhou (Teochew) and did not learn English until she started grade school.

Personality Overview

Precise

Negotiator

Critic

Unless the value is proven by data, they are unlikely to value fancy features.  They choose to analyze logically and value facts to emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Managed Care Strategy
Her executive roles at MemorialCare and Children's Hospital Los Angeles have focused on strategic oversight of managed care contracting and payor relations.
Value-Based Healthcare
Her responsibilities include negotiating ACO and other value-based arrangements to improve healthcare affordability and quality.
Health System Reform
Motivated by her personal history, she has stated her dedication to fixing a broken health system and making it serve everyone's needs.

Media Appearances

Helen has no verified media appearances

Work History

2-2024
Vice President, Managed Care & Payor Contracting at MemorialCare
7-2023 - 2-2024
Executive Director, Enterprise Payor Contracting & Relations at Children's Hospital Los Angeles (CHLA)
3-2020 - 6-2023
Director, Payor Contracting at Children's Hospital Los Angeles (CHLA)
4-2017 - 3-2020
Director, Contracts & Payor Relations at Planned Parenthood of Orange and San Bernardino Counties
1-2017 - 4-2017
Consultant - Quality Improvement at Elevation Health Partners

Education

Master of Public Policy and Business Administration from California State University, Long Beach
Education details unavailable from Gabrielino High School

More Information

Social Presence :

Prographics :

Exp : 13 Location : Los Angeles Metropolitan Area, United States Job Level : Senior Designation : Vice President, Managed Care & Payor Contracting at MemorialCare
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Insights For Selling To Helen

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be formal and objective, they will appreciate it more

DONT's

  • Do not use very emotional or colorful language
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Helen is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Helen

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Helen move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Helen take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Helen

Personality Compatibility


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