HENRY SARDINA

Doer
DISC Type : ds

Associate Vice President of Customer Service, Saks Global at Saks

Miami, Florida, United States

Overview

Henry Sardina is an experienced contact center expert with over 15 years in operational strategy and process optimization. Currently the Associate Vice President of Customer Service at Saks Global, he specializes in managing BPO vendor relationships and has a history of increasing sales conversion. People who have worked with him describe him as a "customer-obsessed leader".

Based on his work history in Miami, he likely enjoys the vibrant local culture and may follow regional sports teams. He is passionate about finding better, faster, and more cost-effective ways to approach business challenges, a principle he applies both professionally and likely in his personal endeavors.

He has successfully launched over 10 call centers across five different countries, showcasing his expertise in global operations and expansion.

Personality Overview

Long-term Focused

Fast-paced

Deliberate Doer

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

BPO Partnerships
He has extensive experience managing BPO vendors and recently launched a near-shore partnership with Transparent BPO, indicating a focus on strategic vendor relationships.
Process Optimization
His personal philosophy is to constantly find better, faster, or more cost-effective ways to operate, a core theme throughout his career in contact center management.
Customer Experience
As the Head of Customer Service and described as "customer-obsessed" in recommendations, delivering a superior customer journey is central to his professional focus.

Media Appearances

HENRY has no verified media appearances

Work History

7-2024
Associate Vice President of Customer Service, Saks Global at Saks
11-2020 - 7-2024
Associate Vice President of Contact Center Operations at Saks OFF 5TH
9-2014 - 11-2020
Vendor Manager of Contact Center Operations at Spirit Airlines
8-2013 - 11-2014
Sales Manager at Assurance Management Group
3-2012 - 8-2013
Sales Team Leader at HomeServe USA

Education

2004 - 2008
Business Administration and Management from Miami Dade College

More Information

Social Presence :

Prographics :

Exp : 13 Location : Miami, Florida, United States Job Level : Senior Designation : Associate Vice President of Customer Service, Saks Global at Saks
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Insights For Selling To HENRY

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Use phrases like 'your team deserves', 'best in class' etc.
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with HENRY is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from HENRY

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will HENRY move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can HENRY take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And HENRY

Personality Compatibility


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