HENRY SARDINA in

HENRY SARDINA

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Associate Vice President of Customer Service, Saks Global at Saks
📍 Miami, Florida, United States

Henry Sardina is an experienced contact center expert with over 15 years in operational strategy and process optimization. Currently the Associate Vice President of Customer Service at Saks Global, he specializes in managing BPO vendor relationships and has a history of increasing sales conversion. People who have worked with him describe him as a "customer-obsessed leader".

Based on his work history in Miami, he likely enjoys the vibrant local culture and may follow regional sports teams. He is passionate about finding better, faster, and more cost-effective ways to approach business challenges, a principle he applies both professionally and likely in his personal endeavors.

He has successfully launched over 10 call centers across five different countries, showcasing his expertise in global operations and expansion.

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Experience
13 Years
Current Role
Associate Vice President of Customer Service, Saks Global
Job Level
Senior
Location
Miami, Florida, United States
Personality Overview

How HENRY shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics HENRY cares about

BPO Partnerships
He has extensive experience managing BPO vendors and recently launched a near-shore partnership with Transparent BPO, indicating a focus on strategic vendor relationships.
Process Optimization
His personal philosophy is to constantly find better, faster, or more cost-effective ways to operate, a core theme throughout his career in contact center management.
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Career

Work history

7-2024
Associate Vice President of Customer Service, Saks Global
Saks
11-2020 - 7-2024
Associate Vice President of Contact Center Operations
Saks OFF 5TH
9-2014 - 11-2020
Vendor Manager of Contact Center Operations
Spirit Airlines
8-2013 - 11-2014
Sales Manager
Assurance Management Group
3-2012 - 8-2013
Sales Team Leader
HomeServe USA
In the press

Media appearances

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Education
2004 - 2008
Business Administration and Management
Miami Dade College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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