Hilário Fiandeiro

Judge
DISC Type : Dc

Accredited Member at CCXConsult Network

City of Johannesburg, Gauteng, South Africa

Overview

Hilário has no verified overview

Personality Overview

Fast But Wary

Features Driven

Demanding

They are not focused on building rapport and relationships.  They like to be in a position where they can control the conversation and terms. They respond well to strong and respectful communication.

Topics They Care About

Hilário has no verified topics they care about

Media Appearances

Hilário has no verified media appearances

Work History

2-2023
Accredited Member at CCXConsult Network
4-2012 - 5-2023
Founding Member at ICCCA - Independent Contact Centre Consultants Association
3-2010
Founder and Principal Consultant at ContactCentreSmart
6-2003 - 2-2010
Co-founder and Principal Consultant at Ascentys
7-1995 - 5-2003
Operations Analyst at Discovery Health

Education

2004 - 2009
MBA from Heriot-Watt University
1992 - 1994
BComm from University of the Witwatersrand

More Information

Social Presence :

Prographics :

Exp : 30 Location : City of Johannesburg, Gauteng, South Africa Job Level : Leadership Designation : Accredited Member at CCXConsult Network
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Insights For Selling To Hilário

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Speak about competitive differentiation that your product offers
  • Refer to testimonials from well-known industry leaders

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hilário is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Hilário

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Hilário move?

  • They can take decisions very fast if you manage to convince them.
  • Can Hilário take some risk or not?

  • The risks don’t matter much to them.

You And Hilário

Personality Compatibility


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