Hilary Slivinski
Digital Customer Care Director at MassMutual
📍 Tunkhannock, Pennsylvania, United States
Hilary Slivinski is the Digital Customer Care Director at MassMutual, bringing extensive experience in leadership and customer-facing roles. Her career shows a clear progression from contact center supervision at Travelocity to corporate consulting and management, culminating in her current director-level position in the financial services industry.
Hilary has a unique background that spans both the corporate travel and financial services industries, holding leadership positions in each.
Read the full overview →Experience
22 Years
Current Role
Digital Customer Care Director
Job Level
Mid-senior
Location
Tunkhannock, Pennsylvania, United States
Personality Overview
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Priorities
Topics Hilary cares about
Digital Customer Experience
As the Digital Customer Care Director at MassMutual, she is directly responsible for shaping the digital service journey for customers.
Contact Center Operations
Her career history includes roles like Lead Contact Center Supervisor, indicating a foundational expertise in managing customer service teams and operations.
Career
Work history
5-2021
Digital Customer Care Director
MassMutual
5-2018 - 5-2021
Corporate Consultant
Corporate Travel Management US
9-2014 - 4-2017
Group Manager
WNS Global Services
3-2003 - 9-2014
Lead Contact Center Supervisor
Travelocity
In the press
Media appearances
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Education
Hilary has no verified education history
Social presence
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