Hilary Slivinski is the Digital Customer Care Director at MassMutual, bringing extensive experience in leadership and customer-facing roles. Her career shows a clear progression from contact center supervision at Travelocity to corporate consulting and management, culminating in her current director-level position in the financial services industry.
Hilary has a unique background that spans both the corporate travel and financial services industries, holding leadership positions in each.
Hilary Slivinski
Digital Customer Care Director at MassMutual
Tunkhannock, Pennsylvania, United States
Overview
Topics They Care About
Digital Customer Experience
As the Digital Customer Care Director at MassMutual, she is directly responsible for shaping the digital service journey for customers.
Contact Center Operations
Her career history includes roles like Lead Contact Center Supervisor, indicating a foundational expertise in managing customer service teams and operations.
Financial Services
Works at MassMutual and has expressed interest in other major financial institutions like Fidelity Investments and Capital One.
Media Appearances
Hilary has no verified media appearances
Work History
5-2021
Digital Customer Care Director at MassMutual
5-2018 - 5-2021
Corporate Consultant at Corporate Travel Management US
9-2014 - 4-2017
Group Manager at WNS Global Services
3-2003 - 9-2014
Lead Contact Center Supervisor at Travelocity
Education
Hilary has no verified education history
More Information
Social Presence :
Prographics :
Exp : 22
Location : Tunkhannock, Pennsylvania, United States
Job Level : Mid-senior
Designation : Digital Customer Care Director at MassMutual
