Holly Ramsey

Initiator
DISC Type : Di

Director of Claims Operations at Louisiana Blue

Greater Monroe Area, United States

Overview

Holly is an enterprise leader specializing in translating complex healthcare strategies into executable operations for Medicare Advantage and Commercial lines. She has extensive experience in claims accuracy, payment integrity, and platform modernization. Holly recently earned her Certified AI-Empowered SAFe® Agilist certification, enhancing her skills in disciplined, cross-functional delivery.

Outside of her professional life, Holly is inspired by large-scale, mission-driven endeavors that require immense discipline and teamwork, drawing parallels from achievements like the Johnson Space Centers operations. She values resilience and is committed to continuous learning and personal growth, reflecting on past experiences to build future fortitude.

Unique fact: While at Louisiana Blue, she improved Medicare Advantage first-pass claims accuracy from 55% to 81%.

Personality Overview

Conviction Driven

Impact-Oriented

Risk-Accepting

They don’t mind taking a stand if they believe in something.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

Healthcare Operations
Her career is centered on improving healthcare operations, focusing on claims accuracy, payment integrity, and compliance for payers.
Agile Execution
Recently earned her SAFe Agilist certification to strengthen her ability to support agile execution, cross-functional alignment, and disciplined delivery in complex environments.
Data-Driven Improvement
Emphasizes using data-driven decision-making and KPI-driven performance management to achieve significant operational improvements, such as transforming claims accuracy.

Media Appearances

Holly has no verified media appearances

Work History

8-2022 - 3-2026
Director of Claims Operations at Louisiana Blue
3-2021 - 8-2022
Claims Operations Manager at Louisiana Blue
3-2017 - 3-2021
Benefits Config Specialist / Sr Benefits Config Analyst / Benefits Config Coordinator at Louisiana Blue
1-2016
Healthcare Systems & Execution Excellence at Freelance
1-2016 - 2-2017
Claims and Refund Specialist at Louisiana Blue

Education

Holly has no verified education history

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Monroe Area, United States Job Level : N/A Designation : Director of Claims Operations at Louisiana Blue
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Insights For Selling To Holly

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Get them to a point where they are ready to bat for your product internally
  • Look like someone who is on top of their game

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Holly is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Holly

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Holly move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Holly take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Holly

Personality Compatibility


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