Hope Good

Captain
DISC Type : DS

CX Specialist, Strategic Accounts at Nextiva

Columbus, Ohio, United States

Overview

Hope is an enterprise account manager with over 15 years of experience specializing in SaaS solutions, AI, and automation to drive revenue growth. A graduate of Miami University, she is described by colleagues as a hard-working, driven, and knowledgeable professional who builds excellent relationships to ensure client success.

Outside of her professional role, Hope shows a keen interest in exceptional customer experiences, as seen in her appreciation for brands that deliver great service. She also values corporate philanthropy, highlighting company initiatives that support charitable causes like Homes For Our Troops.

She achieved Presidents Club recognition and was named Top Divisional Salesperson in 2020.

Personality Overview

Consummate Professional

Planner & Achiever

Output-Driven

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

AI in Customer Experience
Her career at Nextiva, IntelePeer, and Pegasystems has focused on implementing AI, automation, and communication platforms to enhance customer interactions and business operations.
SaaS Growth Strategies
Her expertise lies in driving pipeline and revenue growth for SaaS companies through strategic upsell, cross-sell, and renewal activities within enterprise accounts.
Strategic Account Management
She specializes in managing and developing relationships with enterprise and strategic clients, focusing on delivering tailored solutions and ensuring long-term account health.

Media Appearances

Hope has no verified media appearances

Work History

4-2025 - 11-2025
CX Specialist, Strategic Accounts at Nextiva
1-2024 - 4-2025
Account Manager at IntelePeer
1-2022 - 2-2023
Principal Sales: Customer Experience CX PaaS Solutions at Pegasystems
1-2019 - 11-2021
Senior Key Account Manager at NICE
Director, Key Account Management at NICE

Education

Bachelor of Arts from Miami University
Education details unavailable from The Loomis Chaffee School

More Information

Social Presence :

Prographics :

Exp : 8 Location : Columbus, Ohio, United States Job Level : Mid-senior Designation : CX Specialist, Strategic Accounts at Nextiva
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Insights For Selling To Hope

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hope is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Hope

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Hope move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Hope take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Hope

Personality Compatibility


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