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Hope Good

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CX Specialist, Strategic Accounts at Nextiva
📍 Columbus, Ohio, United States

Hope is an enterprise account manager with over 15 years of experience specializing in SaaS solutions, AI, and automation to drive revenue growth. A graduate of Miami University, she is described by colleagues as a hard-working, driven, and knowledgeable professional who builds excellent relationships to ensure client success.

Outside of her professional role, Hope shows a keen interest in exceptional customer experiences, as seen in her appreciation for brands that deliver great service. She also values corporate philanthropy, highlighting company initiatives that support charitable causes like Homes For Our Troops.

She achieved Presidents Club recognition and was named Top Divisional Salesperson in 2020.

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Experience
8 Years
Current Role
CX Specialist, Strategic Accounts
Job Level
Mid-senior
Location
Columbus, Ohio, United States
Personality Overview

How Hope shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Hope cares about

AI in Customer Experience
Her career at Nextiva, IntelePeer, and Pegasystems has focused on implementing AI, automation, and communication platforms to enhance customer interactions and business operations.
SaaS Growth Strategies
Her expertise lies in driving pipeline and revenue growth for SaaS companies through strategic upsell, cross-sell, and renewal activities within enterprise accounts.
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Career

Work history

4-2025 - 11-2025
CX Specialist, Strategic Accounts
Nextiva
1-2024 - 4-2025
Account Manager
IntelePeer
1-2022 - 2-2023
Principal Sales: Customer Experience CX PaaS Solutions
Pegasystems
1-2019 - 11-2021
Senior Key Account Manager
NICE
Director, Key Account Management
NICE
In the press

Media appearances

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Education
Bachelor of Arts
Miami University
Education details unavailable
The Loomis Chaffee School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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