Hugo Henri

Commander
DISC Type : D

President Innovation Committee at Camara de Comercio de Santiago

Chile

Overview

Hugo is a results-driven growth executive with extensive international experience leading revenue and market expansion across four continents. His expertise lies in developing tech-enabled strategies that align customer experience with commercial goals to drive sustainable growth. People who have worked with him often describe him as creative, innovative, and strategic.

Fluent in Portuguese, English, and Spanish, Hugo has a deep appreciation for cross-cultural dynamics, having focused his Masters thesis on how living abroad enhances ones personal and professional career. His international background is a core part of his identity, shaping his global perspective on business and life.

During the 2014 FIFA World Cup in Brazil, he led operations across all 12 host cities, coordinating over 12, 000 employees and serving 3. 5 million fans.

Personality Overview

Risk-Taker

Strong-Willed

Candid & Clear

They take a lot of pride in personal achievements.  They prefer to be the ones controlling the conversation or defining the terms. They respond better to strong and respectful interactions.

Topics They Care About

Growth Through Experience
He believes customer experience is a primary revenue engine, not a support function, and works to align it with commercial strategy to boost retention and growth.
Retail Technology
Actively implements and scouts for innovations like AI, IoT, and autonomous retail to reimagine the consumer journey and create frictionless experiences.
Global Market Expansion
Leverages his extensive experience and multilingual skills to scale ventures and build high-impact teams across diverse international markets in the Americas, Europe, and Asia.

Media Appearances

Hugo has no verified media appearances

Work History

7-2025
President Innovation Committee at Camara de Comercio de Santiago
5-2024
Latin America Ambassador at Hidden Disabilities Sunflower 💜
10-2023
Head of Customer Experience & Innovation - International at Aramark
10-2023 - 7-2025
Vice President Innovation Committee at Camara de Comercio de Santiago
10-2020 - 9-2023
Head of International Technology Innovation at Aramark

Education

8-2022 - 7-2024
Master´s degree from Pontificia Universidad Católica de Chile
Venture Capital from Universidad Adolfo Ibáñez

More Information

Social Presence :

Prographics :

Exp : 18 Location : Chile Job Level : Mid-senior Designation : President Innovation Committee at Camara de Comercio de Santiago
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Insights For Selling To Hugo

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hugo is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Hugo

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Hugo move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Hugo take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Hugo

Personality Compatibility


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