Hugo Quelin in

Hugo Quelin

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Manager of Customer Success at Phala
📍 Mauritius

Hugo Quelin is a Manager of Customer Success at Phala, specializing in bridging traditional Web2 customer experience with the technical challenges of Web3. He has a background in decentralized finance and holds a business degree from Temple Universitys Fox School of Business, focusing on making decentralization accessible for companies and users.

He has an international background, having also completed business and management studies at CEFAM in France. This experience provides him with a global perspective on business operations and customer relations, complementing his technical expertise in the blockchain space.

His unique focus is on ensuring a smooth, human-centered adoption of decentralized technologies for all users.

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Experience
8 Years
Current Role
Manager of Customer Success
Job Level
Middle
Location
Mauritius
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Hugo cares about

Web3 Customer Adoption
His career is focused on supporting users and companies in adopting decentralized technologies from a customer success perspective.
Confidential Computing
He actively shares content about his company Phala's work in providing secure and private cloud computing through technologies like TEEs.
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Career

Work history

5-2025
Manager of Customer Success
Phala
5-2024 - 5-2025
Senior DeFi Analyst
Decentralized Masters
5-2022 - 9-2023
Customer Success Manager
Laiye
12-2018 - 9-2020
Customer Success Manager
SailPoint
6-2017 - 7-2018
Onboarding Success Consultant
DocuSign
In the press

Media appearances

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Education
2011 - 2012
Bachelor
TEMPLE UNIVERSITY, Fox School of Business
2007 - 2012
Responsable à l'international
CEFAM, School of Business and Management
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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