Hugo Toledo

Observer
DISC Type : ic

Customer Service (Remote) at Teleperformance/NRG Texas

Mexico

Overview

Hugo is a multi-skilled professional with a background as an Architect from Universidad Nacional Autonoma de México. His career spans educational leadership as a School Principal and National Language Coordinator to current remote roles in customer service and data research, showcasing strong administrative and communication skills.

He has a clear passion for language education, demonstrated by his history of teaching English from beginner to advanced levels. Hugo has experience in coaching, classroom management, and developing personalized tutoring plans to help students succeed in their language journey. He was also recognized as "Teacher of the Year".

Unique fact: He is a university-trained Architect who is also a C2 certified Teacher of English as a Foreign Language.

Personality Overview

Value Driven

Example Seeker

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Language Education
Has extensive experience coordinating language departments, developing teachers, and creating certification exams. He also has a background in classroom management and lesson planning.
Customer Experience
Focuses on helping customers resolve issues while also identifying and transitioning service calls into potential sales opportunities in a remote environment for NRG in Texas.
Social Media Research
As part of a CEO’s research team, he analyzes data across major platforms including Facebook, Instagram, X (formerly Twitter), Youtube, and Tiktok.

Media Appearances

Hugo has no verified media appearances

Work History

3-2025 - 11-2025
Customer Service (Remote) at Teleperformance/NRG Texas
9-2020 - 1-2025
Data Research Team/Receptionist (Remote) at SocialValid TM/Power Fusion Media
8-2019 - 8-2020
Teacher of English as a Second Language at LINGUATEC LANGUAGE CENTER
8-2011 - 8-2017
National Coordinator of the Language Department at Grupo CETEC
8-2009 - 8-2011
School Principal at CETEC Morelos

Education

1979 - 1983
Certificate of Finishing from UNAM
2005 - 2005
TEFL Technical Diploma from Bridge Linguatech

More Information

Social Presence :

Prographics :

Exp : 14 Location : Mexico Job Level : N/A Designation : Customer Service (Remote) at Teleperformance/NRG Texas
URL has been copied!

Insights For Selling To Hugo

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hugo is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Hugo

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Hugo move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Hugo take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Hugo

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.