Humayun Sami in

Humayun Sami

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VP - Contact Center and Telephony Services at OneMain Financial
📍 Washington, District of Columbia, United States

Humayun Sami is the VP of Contact Center Technology at OneMain Financial, with over 20 years of experience modernizing contact centers with CCaaS, UCaaS, and AI solutions. He earned a Bachelors in Computer Science and is described by colleagues as exceptionally talented and highly collaborative.

He possesses deep, world-class expertise in Cisco contact center technologies, setting him apart as a go-to expert for complex integration challenges.

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Experience
19 Years
Current Role
VP - Contact Center and Telephony Services
Job Level
Senior
Location
Washington, District of Columbia, United States
Personality Overview

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Decision Approach
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Priorities

Topics Humayun cares about

Contact Center Modernization
He leads the enterprise-wide modernization and cloud migration strategy at OneMain Financial, moving from legacy systems to next-generation CCaaS and UCaaS ecosystems.
Conversational AI
His expertise includes the design and integration of AI-driven voice bots using platforms like Google Dialogflow to enhance customer engagement.
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Career

Work history

1-2025
VP - Contact Center and Telephony Services
OneMain Financial
7-2020 - 12-2024
Director Architecture, Contact Center Solutions and AI Integration
Afiniti
7-2016 - 6-2020
Senior Technical Manager
Afiniti
5-2014 - 7-2016
Principal Deployment Engineer
Satmap Inc.
11-2012 - 5-2014
Senior Deployment Engineer
Satmap Inc.
In the press

Media appearances

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Education
2001 - 2004
Bachelors in Computer Science.
Hamdard University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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