Humayun Sami

Trailblazer
DISC Type : DI

VP - Contact Center and Telephony Services at OneMain Financial

Washington, District of Columbia, United States

Overview

Humayun Sami is the VP of Contact Center Technology at OneMain Financial, with over 20 years of experience modernizing contact centers with CCaaS, UCaaS, and AI solutions. He earned a Bachelors in Computer Science and is described by colleagues as exceptionally talented and highly collaborative.


He possesses deep, world-class expertise in Cisco contact center technologies, setting him apart as a go-to expert for complex integration challenges.

Personality Overview

Values Relationships

Assertive

Friendly But Fast

They are more likely to accept new and exciting technologies.  They are not against taking risks and can make tough decisions when required.
 A combination of speed and relationship gets the best response from them.

Topics They Care About

Contact Center Modernization
He leads the enterprise-wide modernization and cloud migration strategy at OneMain Financial, moving from legacy systems to next-generation CCaaS and UCaaS ecosystems.
Conversational AI
His expertise includes the design and integration of AI-driven voice bots using platforms like Google Dialogflow to enhance customer engagement.
Enterprise Integration
A core focus of his career is tackling complex integration challenges, connecting customer engagement channels with enterprise platforms through shared services.

Media Appearances

Humayun has no verified media appearances

Work History

1-2025
VP - Contact Center and Telephony Services at OneMain Financial
7-2020 - 12-2024
Director Architecture, Contact Center Solutions and AI Integration at Afiniti
7-2016 - 6-2020
Senior Technical Manager at Afiniti
5-2014 - 7-2016
Principal Deployment Engineer at Satmap Inc.
11-2012 - 5-2014
Senior Deployment Engineer at Satmap Inc.

Education

2001 - 2004
Bachelors in Computer Science. from Hamdard University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Washington, District of Columbia, United States Job Level : Senior Designation : VP - Contact Center and Telephony Services at OneMain Financial
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Insights For Selling To Humayun

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Ask them for a lunch or coffee once some rapport has been established
  • Help them visualize the impact of their decision

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t hesitate from asking them how they truly feel about your product
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Humayun is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Humayun

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Humayun move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Humayun take some risk or not?

  • If necessary, they will be ready to take risks.

You And Humayun

Personality Compatibility


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