Hurmathulla Khan

Sharpshooter
DISC Type : DC

Associate at BNY

Chennai, Tamil Nadu, India

Overview

Hurmathulla Khan leads enterprise-wide Major Incident Management at BNY Mellon, specializing in resolving critical incidents in high-pressure environments. His expertise is grounded in ITIL best practices, covering the full incident lifecycle from detection to root cause analysis. His background includes roles as a Senior Technical Support Engineer at NVIDIA and an Escalation Engineer.

Driven by a commitment to professional growth, Hurmathulla actively enhances his skills through continuous learning. He has recently completed courses focused on ITIL application, impactful business writing, and strategic career development planning, demonstrating a proactive approach to mastering his field and advancing his career.

What truly sets him apart is his ability to bring structure and calm to a room when systems are down and expectations are high.

Personality Overview

Fast But Analytical

ROI Driven

Rigorous & Demanding

They like to act fast and expect others to do the same.  They are not focused on building rapport and relationships. They are very proud of what they do.

Topics They Care About

Incident Management
He leads Major Incident Management at BNY, coordinating cross-functional teams to restore services and specializes in bringing calm to high-stakes situations.
ITIL Framework
His approach to incident and problem management is aligned with ITIL best practices, and he recently completed a course on applying its core concepts.
Continuous Improvement
Focuses on the full incident lifecycle, including Root Cause Analysis and Post-Incident Reviews, to drive prevention, resilience, and process improvement.

Media Appearances

Hurmathulla has no verified media appearances

Work History

10-2019
Associate at BNY
5-2019 - 8-2019
Senior Technical Support Engineer at NVIDIA
1-2012 - 5-2019
Escalation Engineer L2 at W3Layouts Limited
8-2011 - 11-2011
Engineer Systems at Sify

Education

Hurmathulla has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Chennai, Tamil Nadu, India Job Level : N/A Designation : Associate at BNY
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Insights For Selling To Hurmathulla

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Make sure that you circle back fast on any action items, it wins their trust
  • Be respectful but crisp

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hurmathulla is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Hurmathulla

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Hurmathulla move?

  • They can take decisions very fast if you manage to convince them.
  • Can Hurmathulla take some risk or not?

  • The risks don’t matter much to them.

You And Hurmathulla

Personality Compatibility


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