Ian Crawford

Critic
DISC Type : C

Senior Director of Customer Success and Support at Gappify

Chicago, Illinois, United States

Overview

Ian has no verified overview

Personality Overview

Precise

Objective Thinker

Critic

It is very likely that they will negotiate pricing or other important terms.  They prefer to do logical analysis and value evidence over emotions. They enjoy working alone and do not rely on others very often.

Topics They Care About

Ian has no verified topics they care about

Media Appearances

Ian has no verified media appearances

Work History

1-2024
Senior Director of Customer Success and Support at Gappify
10-2022 - 2-2024
Director of Customer Success at Gappify
1-2020 - 10-2022
Managing Director, Client Success at Meltwater
4-2018 - 12-2019
Manager, Client Success at Meltwater
1-2018 - 3-2018
Senior Account Manager, Client Success at Meltwater at Meltwater

Education

Bachelor's Degree from Universidad de Sevilla
Bachelor’s Degree from University of Iowa

More Information

Social Presence :

Prographics :

Exp : 9 Location : Chicago, Illinois, United States Job Level : Senior Designation : Senior Director of Customer Success and Support at Gappify
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Insights For Selling To Ian

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be formal and objective, they will appreciate it more

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ian is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Ian

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Ian move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Ian take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Ian

Personality Compatibility


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