Ian R. Diaz

Commander
DISC Type : D

Named Account Manager - Public Sector at Avaya

Greater Orlando, United States

Overview

Ian R. Diaz is an award-winning Named Account Manager at Avaya, specializing in the public sector for the Florida market. With a background from Daytona State College, he focuses on optimizing business results for SLED customers through unified communications and customer experience solutions. People who recommend him describe him as high-performing, diligent, and professional.

Outside of his professional role, Ian values leading with heart, placing a strong emphasis on family, friends, and professional integrity. He actively supports community and industry events, showing a commitment to connection and collaboration both in and out of the workplace.

He was a recipient of Avayas prestigious "Circle of Excellence" award in FY23.

Personality Overview

Very Quick

Impact-Driven

Decisive

They are not focused on building rapport and relationships.  More than the product, they care about the effectiveness of the product. They like to act fast and expect others to do the same.

Topics They Care About

Public Sector Comms
His role is dedicated to managing and growing State, Local Government, and Education (SLED) accounts throughout Florida, focusing on their unique communication needs.
Customer Experience
His professional headline emphasizes enabling clients to optimize business results through a great customer experience, a recurring theme in his work.
Women in Technology
He actively promoted and participated in a 'Women in Technology' event hosted by the International Avaya User Group (IAUG), showing support for diversity in the industry.

Media Appearances

Ian has no verified media appearances

Work History

1-2021
Named Account Manager - Public Sector at Avaya
11-2019 - 1-2021
Account Manager II - Enterprise at Lumen Technologies
1-2019 - 11-2019
Strategic Account Manager, Hospitality at Spectrum Enterprise
1-2018 - 12-2018
Senior Strategic Relationship Manager at CenturyLink Business
5-2012 - 1-2018
Senior Relationship Manager at CenturyLink Business

Education

2001 - 2003
Associate of Arts (AA) from Daytona State College
1998 - 2001
Education details unavailable from Deland High School

More Information

Social Presence :

Prographics :

Exp : 18 Location : Greater Orlando, United States Job Level : Middle Designation : Named Account Manager - Public Sector at Avaya
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Insights For Selling To Ian R.

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Refer to testimonials from well-known industry leaders
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ian R. is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Ian R.

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Ian R. move?

  • They can take decisions very fast if you manage to convince them.
  • Can Ian R. take some risk or not?

  • The risks don’t matter much to them.

You And Ian R.

Personality Compatibility


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