Ian Schmehl in

Ian Schmehl

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Customer Advisory Board Member - FINS at Salesforce
📍 Dallas-Fort Worth Metroplex, United States

Ian is a senior operating executive at State Farm, previously with AT&T for over two decades. He specializes in leading large-scale transformations, elevating customer experience, and deploying AI-driven solutions to enhance efficiency. He holds an MBA from Texas A&M International University and serves on the Customer Advisory Board for Salesforce.

Outside of work, Ian is committed to community service, serving as a board member for non-profits including Beyond the Bases and Kids Helping Kids. He enjoys playing chess, traveling, and spending time with his wife and two daughters. He has also volunteered with the YMCA of Austin.

Unique fact: He holds a U.S. patent for a system and method to display a media content progress bar, reflecting an early interest in user experience technology.

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Experience
8 Years
Current Role
Customer Advisory Board Member - FINS
Job Level
Senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ian cares about

AI in Operations
He focuses on deploying AI solutions to reduce costs and increase efficiency in large-scale operations, a key part of his role at State Farm and a topic he writes about.
Customer Experience
A core theme in his career, he advises both Salesforce and the University of Houston on customer experience strategy and curriculum.
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Career

Work history

1-2022 - 12-2024
Customer Advisory Board Member - FINS
Salesforce
10-2021
Operations Vice President - Enterprise Operations
State Farm ®
8-2021 - 9-2021
Vice President - Direct Sales - AT&T Sales and Distribution
AT&T
10-2020 - 9-2021
Advisory Panel - Customer Experience Program
University of Houston, C.T. Bauer College of Business
1-2018 - 7-2021
Vice President, Sales, Service, and Digital Operations – AT&T Mexico
AT&T
In the press

Media appearances

Strengthening the Enterprise Ecosystem: Welcome to the Salesforce Ventures Innovation Advisory Board. Featured in Salesforce Ventures
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Education
Executive Education
University of Michigan - Stephen M. Ross School of Business
Master of Business Administration - MBA
Texas A&M International University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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