Isaiah Coles, MBA

Go-getter
DISC Type : d

Director Customer Service Operations at GEICO

Tampa, Florida, United States

Overview

Isaiah is a strategic leader and the Director of Customer Service Operations at GEICO in Tampa, where he drives innovation using AI and process optimization. An MBA graduate from St. Johns University, he has a proven record of enhancing operational efficiency and delivering significant financial results through data-driven strategies.

He appears to value a team-oriented culture built on gratitude and resilience. Isaiah embraces a "start-up mindset, " focusing on building a strong foundation and setting high standards to empower his teams and foster a culture of excellence in a new business location.

He once transformed a 4th-quartile team into a 1st-quartile team in just three months through targeted coaching.

Personality Overview

Self-Confident

Decisive

Fast-Paced

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Generative AI Impact
He led the nationwide rollout of Generative AI technology at GEICO, which successfully generated a $7 million impact during its initial phase.
Operational Efficiency
A core focus of his career, demonstrated by projects that automated processes and redesigned workflows, resulting in millions of dollars in annual savings and revenue.
Leadership & Culture
He is responsible for building a high-performing leadership team from the ground up in a new location and emphasizes gratitude and a resilient, team-first culture.

Media Appearances

Outstanding Leadership Award – Isaiah Coles (GEICO). Featured in YouTube

See Now

Work History

5-2025
Director Customer Service Operations at GEICO
2-2024 - 5-2025
Business Process Improvement Manager at GEICO
4-2022 - 4-2024
Service Operations Manager at GEICO
6-2020 - 4-2022
Emerging leader at GEICO
1-2020 - 7-2020
Human Resources Specialist at GEICO

Education

2019 - 2021
Master of Business Administration - MBA from St. John's University
2016 - 2021
Bachelor of Science - BS from St. John's University

More Information

Social Presence :

Prographics :

Exp : 6 Location : Tampa, Florida, United States Job Level : Mid-senior Designation : Director Customer Service Operations at GEICO
URL has been copied!

Insights For Selling To Isaiah

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Refer to testimonials from others in similar positions
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Isaiah is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Isaiah

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Isaiah move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Isaiah take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Isaiah

Personality Compatibility


Other GEICO Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.