Isaiah Coles, MBA in

Isaiah Coles, MBA

Login to view DISC.
Director Customer Service Operations at GEICO
📍 Tampa, Florida, United States

Isaiah is a strategic leader and the Director of Customer Service Operations at GEICO in Tampa, where he drives innovation using AI and process optimization. An MBA graduate from St. Johns University, he has a proven record of enhancing operational efficiency and delivering significant financial results through data-driven strategies.

He appears to value a team-oriented culture built on gratitude and resilience. Isaiah embraces a "start-up mindset, " focusing on building a strong foundation and setting high standards to empower his teams and foster a culture of excellence in a new business location.

He once transformed a 4th-quartile team into a 1st-quartile team in just three months through targeted coaching.

Read the full overview →
Experience
6 Years
Current Role
Director Customer Service Operations
Job Level
Mid-senior
Location
Tampa, Florida, United States
Personality Overview

How Isaiah shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Isaiah cares about

Generative AI Impact
He led the nationwide rollout of Generative AI technology at GEICO, which successfully generated a $7 million impact during its initial phase.
Operational Efficiency
A core focus of his career, demonstrated by projects that automated processes and redesigned workflows, resulting in millions of dollars in annual savings and revenue.
+5 more topics Login to view topics
Career

Work history

5-2025
Director Customer Service Operations
GEICO
2-2024 - 5-2025
Business Process Improvement Manager
GEICO
4-2022 - 4-2024
Service Operations Manager
GEICO
6-2020 - 4-2022
Emerging leader
GEICO
1-2020 - 7-2020
Human Resources Specialist
GEICO
In the press

Media appearances

Outstanding Leadership Award – Isaiah Coles (GEICO). Featured in YouTube
See now
Education
2019 - 2021
Master of Business Administration - MBA
St. John's University
2016 - 2021
Bachelor of Science - BS
St. John's University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other GEICO Employees

Explore more public profiles from related professionals.

Caryn Bonner
Caryn Bonner
Head of Product and Customer Marketing
GEICO
 Gary McKenzie
Gary McKenzie
Vice President, Head of Agency
GEICO
 Dave Krauter
Dave Krauter
Director, Claims Applications & Systems
GEICO
 Claudene Roye
Claudene Roye
Marketing Program Lead - Auto Product Marketing
GEICO

More profiles

Discover additional public profiles from our index.

Gustav Petersson
Gustav Petersson
Senior Project Manager - Enterprise Project Management Office
IMG (International Medical Group)
 Meagan Broaddus
Meagan Broaddus
Manager 24/7 Assistance
IMG (International Medical Group)
 Debbie Hyde
Debbie Hyde
Senior Manager, Executive Operations
IMG (International Medical Group)
 Lewis C. Lin
Lewis C. Lin
CPO / CTO
ManageBetter
Unlock the full playbookSee exactly how to sell to Isaiah. Free, 10 seconds.