Isaiah Coles, MBA in

Isaiah Coles, MBA

Go-getter · DISC type d
Director Customer Service Operations at GEICO
📍 Tampa, Florida, United States

Isaiah is a strategic leader and the Director of Customer Service Operations at GEICO in Tampa, where he drives innovation using AI and process optimization. An MBA graduate from St. Johns University, he has a proven record of enhancing operational efficiency and delivering significant financial results through data-driven strategies.

He appears to value a team-oriented culture built on gratitude and resilience. Isaiah embraces a "start-up mindset, " focusing on building a strong foundation and setting high standards to empower his teams and foster a culture of excellence in a new business location.

He once transformed a 4th-quartile team into a 1st-quartile team in just three months through targeted coaching.

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Experience
6 Years
Current Role
Director Customer Service Operations
Job Level
Mid-senior
Location
Tampa, Florida, United States
Personality Overview

How Isaiah shows up

Self-Confident
Decisive
Fast-Paced

They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Priorities

Topics Isaiah cares about

Generative AI Impact
He led the nationwide rollout of Generative AI technology at GEICO, which successfully generated a $7 million impact during its initial phase.
Operational Efficiency
A core focus of his career, demonstrated by projects that automated processes and redesigned workflows, resulting in millions of dollars in annual savings and revenue.
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Career

Work history

5-2025
Director Customer Service Operations
GEICO
2-2024 - 5-2025
Business Process Improvement Manager
GEICO
4-2022 - 4-2024
Service Operations Manager
GEICO
6-2020 - 4-2022
Emerging leader
GEICO
1-2020 - 7-2020
Human Resources Specialist
GEICO
In the press

Media appearances

Outstanding Leadership Award – Isaiah Coles (GEICO). Featured in YouTube
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Education
2019 - 2021
Master of Business Administration - MBA
St. John's University
2016 - 2021
Bachelor of Science - BS
St. John's University
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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