Jack Hopkins

Commander
DISC Type : D

Head of Customer Experience at L&Q

London, England, United Kingdom

Overview

Jack has no verified overview

Personality Overview

Impact-Driven

Candid & Clear

Risk-Taker

More than the product, they care about the effectiveness of the product.  They respond better to strong and respectful interactions. They are very proud of what they do.

Topics They Care About

Jack has no verified topics they care about

Media Appearances

Jack has no verified media appearances

Work History

9-2025
Head of Customer Experience at L&Q
5-2024 - 9-2025
Business Planning Partner at L&Q
1-2023
Board Member - Customer Experience Committee at Watford Community Housing
1-2022 - 9-2023
Executive Director at Municipal Partners Limited
11-2021
Fellow at THE BRITISH-AMERICAN PROJECT

Education

9-2024 - 3-2025
Data Analytics for Business from Imperial Business School
2000 - 2003
2.1 from University of Warwick

More Information

Social Presence :

Prographics :

Exp : 21 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Experience at L&Q
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Insights For Selling To Jack

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Do not spend too much time focusing on product tech or features
  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jack is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Jack

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Jack move?

  • They can take decisions very fast if you manage to convince them.
  • Can Jack take some risk or not?

  • The risks don’t matter much to them.

You And Jack

Personality Compatibility


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