Jack Hopkins in

Jack Hopkins

Commander · DISC type D
Head of Customer Experience at L&Q
📍 London, England, United Kingdom

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
21 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Jack shows up

Impact-Driven
Candid & Clear
Risk-Taker

More than the product, they care about the effectiveness of the product. They respond better to strong and respectful interactions. They are very proud of what they do.

Priorities

Topics Jack cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

9-2025
Head of Customer Experience
L&Q
5-2024 - 9-2025
Business Planning Partner
L&Q
1-2023
Board Member - Customer Experience Committee
Watford Community Housing
1-2022 - 9-2023
Executive Director
Municipal Partners Limited
11-2021
Fellow
THE BRITISH-AMERICAN PROJECT
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
9-2024 - 3-2025
Data Analytics for Business
Imperial Business School
2000 - 2003
2.1
University of Warwick
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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