Jack K.

Observer
DISC Type : ic

DevOps Engineer I at Embrace Pet Insurance

Cleveland, Ohio, United States

Overview

Jack K. is a DevOps Engineer at Embrace Pet Insurance with a strong background in application support and systems administration. A graduate of Kent State University with certifications in Datadog and Python, he is passionate about leveraging technology, especially open-source solutions, to solve client problems. He has progressed within Embrace from helpdesk to his current DevOps role.

Driven by a love for learning, Jack spends his personal time researching technology trends, current threats, and Linux articles. He is an electronic musician who produces music under the name Avaren, which has been featured in various independent media projects. He also has a long-term aspiration to work as a studio musician.

Unique fact: Jacks electronic music has been featured in videos from HowStuffWorks, as well as independent video games, documentaries, and advertisements.

Personality Overview

Example Seeker

Assertive

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally strong communicators and are not easy to convince.

Topics They Care About

DevOps Culture
Transitioned from Application Support to a DevOps Engineer role, showing a commitment to continuous learning and improving development and operations collaboration.
Open-Source Solutions
Spends personal time researching software offerings, especially open-source, and brings this knowledge to his work to develop solutions for his clients.
Cloud Infrastructure
Has hands-on experience with Azure resources, querying Azure App Insights with KQL, and parsing log files from Microsoft SQL Server with T-SQL in previous roles.

Media Appearances

Jack has no verified media appearances

Work History

4-2025
DevOps Engineer I at Embrace Pet Insurance
1-2024 - 4-2025
Application Support Team Lead at Embrace Pet Insurance
1-2022 - 1-2024
Application Support Technician at Embrace Pet Insurance
7-2008
Musician at Avaren
5-2014 - 1-2021
Senior Field Service Technician at Envisage Group

Education

2013 - 2018
Digital Sciences from Kent State University
2011 - 2013
Psychology from Kent State University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Cleveland, Ohio, United States Job Level : Mid-senior Designation : DevOps Engineer I at Embrace Pet Insurance
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Insights For Selling To Jack

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Help them understand the risk aspect fully while inspiring confidence
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jack is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Jack

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Jack move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Jack take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Jack

Personality Compatibility


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