Jackson Nordling

Go-getter
DISC Type : d

Customer Education Architect at Sublime Security

Grand Rapids, Michigan, United States

Overview

Jackson Nordling is a Customer Education Leader with over eight years of experience specializing in scaling education programs and implementing LMS solutions. He holds a BA from Calvin University. Colleagues describe him as bright, talented, driven, and collaborative, with a passion for creating engaging learning experiences.

He successfully built and launched Jellyfish Academy, the companys first comprehensive online learning platform, taking it from vision to reality.

Personality Overview

Decisive

Fast-Paced

Self-Confident

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Education
He has over 8 years of experience building and scaling customer education programs at companies like Sublime Security, Jellyfish, and Salesforce.
LMS Implementation
He successfully led the implementation of Jellyfish's first LMS, building the "Jellyfish Academy" from concept to reality to transform the customer learning experience.
Instructional Design
Holds a certificate in Instructional Design and has extensive experience in content creation, instructional videos, and developing engaging learning materials.

Media Appearances

Jackson has no verified media appearances

Work History

2-2026
Customer Education Architect at Sublime Security
4-2025 - 2-2026
Customer Education Manager at Jellyfish
8-2022 - 4-2025
Customer Education Lead at Jellyfish
5-2022 - 8-2022
Sr. Instructor - Trailhead Delivery at Salesforce
2-2021 - 6-2022
Sr. Product Trainer - Quip at Salesforce

Education

2006 - 2010
BA from Calvin University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Grand Rapids, Michigan, United States Job Level : Mid-senior Designation : Customer Education Architect at Sublime Security
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Insights For Selling To Jackson

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Refer to testimonials from others in similar positions

DONT's

  • Avoid repeating yourself or making generalizations
  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jackson is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Jackson

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Jackson move?

  • Their decision making speed is somewhere in the middle.
  • Can Jackson take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Jackson

Personality Compatibility


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