Jagpreet Pabla

Enthusiast
DISC Type : i

Chief Technology Officer at Mcdonalds (Hardcastle Restaurant Private Limited)

Mumbai, Maharashtra, India

Overview

Jagpreet is the award-winning CTO for McDonalds India (W&S), where he leads technology and product innovation. An experienced entrepreneur who has co-founded two start-ups, he holds an MBA from INSEAD. Colleagues often describe him as passionate, thoughtful, and a natural crisis solver with brilliant business sense.

Outside of his corporate role, Jagpreet has a background in social ventures and entrepreneurship, having founded an online platform for immersive, nature-focused holidays across India. This venture reflects his belief that the internet can be a force for good and a tool for creating unique experiences.

He was recently named "CTO Of The Year" in the Retail and QSR category for his teams impactful work.

Personality Overview

Story Driven

Amiable & Agreeable

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They are more about building relationships than just cutting deals.

Topics They Care About

Retail Technology
As a recent "CTO of the Year" award winner and a speaker at the Phygital Retail Convention, he is a recognized leader in the retail and QSR tech space.
Customer Experience
His team focuses on delivering a superlative app UX. He recently attended the Smart CX Summit and actively discusses improving the customer journey through technology.
Inclusive Design
He proudly championed "Eatqual Colours, " a McDelivery app feature that optimizes images for color-blind users, showcasing his commitment to digital accessibility.

Media Appearances

Jagpreet has no verified media appearances

Work History

5-2025
Chief Technology Officer at Mcdonalds (Hardcastle Restaurant Private Limited)
4-2021 - 7-2025
Head of Product & Technology at Mcdonalds (Hardcastle Restaurant Private Limited)
4-2018 - 3-2021
Vice President - Data Science at Xelpmoc Design & Tech
1-2017 - 3-2018
Head of Technology at Samhita Social Ventures
9-2013 - 12-2016
Founder & CEO at Gypsy Shack Holidays

Education

2011 - 2011
MBA ( Full Time) from INSEAD
2003 - 2004
Diploma in Advanced Computing from Advanced Computing Training School, Pune

More Information

Social Presence :

Prographics :

Exp : 20 Location : Mumbai, Maharashtra, India Job Level : Leadership Designation : Chief Technology Officer at Mcdonalds (Hardcastle Restaurant Private Limited)
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Insights For Selling To Jagpreet

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Give them the opportunity to lead the conversation where possible
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jagpreet is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Jagpreet

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Jagpreet move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Jagpreet take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Jagpreet

Personality Compatibility


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