Jake Acosta, SCLA

Examiner
DISC Type : cs

Senior Vice President, Claims Operations & Strategy at Ascot Group

New York City Metropolitan Area, United States

Overview

As SVP of Claims Operations & Strategy at Ascot, Jake Acosta is an insurance leader with over 22 years of experience focusing on claims transformation. He leverages technology and automation to enhance customer experience and optimize operations. He holds an M. B. A. and is a certified Senior Claims Law Associate, fluent in Spanish.

He is a vocal advocate for his team, publicly celebrating his colleagues leadership and keynotes at major industry events like Guidewire Connections and Insurtech Insights.

Personality Overview

Overcautious

Process Oriented

Unexpressive

The only way to convince them is by showing them examples and ample proof.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Claims Transformation
His role centers on leading initiatives that use technology and automation to optimize end-to-end claims capabilities and enhance the customer experience.
Insurtech & AI
He speaks at industry summits and is focused on leveraging AI, data analytics, and automation to improve claims processing, risk management, and operational efficiency.
Team Leadership
He publicly promotes his colleagues' achievements and speaking engagements, emphasizing the importance of investing in talent to achieve great client outcomes.

Media Appearances

Acosta - SVP, Claims Operations & Strategy, Ascot Group. Featured in SIFM.org

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Jake Acosta – Ascot Group – Speaker at Global InsurTech Summit USA. Featured in FinTech Global

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Work History

2-2024
Senior Vice President, Claims Operations & Strategy at Ascot Group
6-2021 - 2-2024
Director, Insurance Risk Advisory at BDO USA
10-2019 - 6-2021
Senior Manager, Insurance & Actuarial Advisory Services at EY
3-2016 - 10-2019
Manager, Insurance & Actuarial Advisory Services at EY
2-2016 - 3-2016
Claim Product Manager - Auto at Travelers

Education

2002 - 2005
Master of Business Administration (M.B.A.) from Touro University
1997 - 2001
Bachelor’s Degree from Long Island University

More Information

Social Presence :

Prographics :

Exp : 24 Location : New York City Metropolitan Area, United States Job Level : Leadership Designation : Senior Vice President, Claims Operations & Strategy at Ascot Group
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Insights For Selling To Jake

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jake is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Jake

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Jake move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Jake take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Jake

Personality Compatibility


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