Jamal Habash

Questioner
DISC Type : c

Senior Director Customer Service at GEICO

Tampa, Florida, United States

Overview

Jamal Habash is the Senior Director of Customer Service at GEICO, where he has held several leadership roles. He focuses on driving innovation, enhancing team performance, and fostering collaboration between product and engineering. He is a graduate of Adelphi University and Florida Southern College.

Outside of his professional role, Jamal is dedicated to building strong team cultures and invests his time in community service. He has volunteered with organizations like Girls Inc. to support and encourage the next generation of young women. He is also proficient in Arabic, English, and Spanish.

Unique Fact: Jamal is trilingual, leveraging his fluency in Arabic, English, and Spanish to connect with diverse teams and customers.

Personality Overview

Value Seeker

Price-Sensitive

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. They prefer to analyze every situation thoroughly.


Topics They Care About

Customer Experience
As Senior Director of Customer Service, his work is centered on driving innovation to deliver seamless and impactful customer experiences.
Building Team Culture
Frequently posts about the importance of associate appreciation and building strong cultures through consistent, positive team interactions.
Youth Empowerment
Volunteers with organizations like Girls Inc. , demonstrating a passion for investing in and supporting the next generation.

Media Appearances

Jamal has no verified media appearances

Work History

2-2025
Senior Director Customer Service at GEICO
9-2022 - 2-2025
Director of Virtual Physical Damage Operations at GEICO
1-2022 - 9-2022
Director of Sales and Service at GEICO
12-2020 - 1-2022
Customer Retention Manager at GEICO
7-2019 - 12-2020
Subrogation Manager at GEICO

Education

2009 - 2024
Bachelor's degree from Adelphi University
2018 - 2022
Business Administration and Management from Florida Southern College

More Information

Social Presence :

Prographics :

Exp : 15 Location : Tampa, Florida, United States Job Level : Senior Designation : Senior Director Customer Service at GEICO
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Insights For Selling To Jamal

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jamal is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Jamal

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Jamal move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Jamal take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Jamal

Personality Compatibility


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