James Barnes in

James Barnes

Energizer · DISC type I
Customer Service Adminstrator at City of Tallahassee
📍 Tallahassee, Florida, United States

James Barnes is the Chief Customer Operations Officer for the City of Tallahassee, specializing in developing strategic customer processes. He is a proven problem-solver with expertise in change management and holds an MBA from Florida A&M University and a Bachelor of Science in Business Administration from the University of Phoenix.

Outside of his primary role, James is actively involved in the local community, serving on the Board of Directors for the Greater Tallahassee Chamber of Commerce. His interests also extend to national public service organizations like FEMA and the U. S. Department of State, reflecting a deep commitment to civic operations.

His expertise was formalized with training on the Malcolm Baldrige National Quality Award criteria, a framework for organizational excellence.

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Experience
30 Years
Current Role
Customer Service Adminstrator
Job Level
Leadership
Location
Tallahassee, Florida, United States
Personality Overview

How James shows up

Imaginative
Relationship Oriented
Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships. They excel at seeing the bigger picture, and the long-term impact of their decisions. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Priorities

Topics James cares about

Customer Operations
Leads all customer operations for the City of Tallahassee, with previous VP-level experience in the same field at Cox Communications and Comcast.
Change Management
Specializes in creating organizational processes to support change management, drawing from formal training on Malcolm Baldrige quality criteria.
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Career

Work history

1-2007
Customer Service Adminstrator
City of Tallahassee
1-2007
Utility Customer Service Adminstrator
City of Tallahassee
8-2004 - 9-2005
Vice President and Chief Operating Officer
USAgencies
7-1999 - 7-2004
Vice President of Customer Operations
Cox Communication
7-1994 - 6-1999
Director of Call Center Operations
Comcast Cable, Tallahassee
In the press

Media appearances

City of Tallahassee's James Barnes' advice for digital transformation. Featured in YouTube
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City of Tallahassee's James Barnes stresses the importance of customer experience. Featured in YouTube
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Education

James has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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