James Barnes

Energizer
DISC Type : I

Customer Service Adminstrator at City of Tallahassee

Tallahassee, Florida, United States

Overview

James Barnes is the Chief Customer Operations Officer for the City of Tallahassee, specializing in developing strategic customer processes. He is a proven problem-solver with expertise in change management and holds an MBA from Florida A&M University and a Bachelor of Science in Business Administration from the University of Phoenix.

Outside of his primary role, James is actively involved in the local community, serving on the Board of Directors for the Greater Tallahassee Chamber of Commerce. His interests also extend to national public service organizations like FEMA and the U. S. Department of State, reflecting a deep commitment to civic operations.

His expertise was formalized with training on the Malcolm Baldrige National Quality Award criteria, a framework for organizational excellence.

Personality Overview

Imaginative

Relationship Oriented

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They excel at seeing the bigger picture, and the long-term impact of their decisions. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Customer Operations
Leads all customer operations for the City of Tallahassee, with previous VP-level experience in the same field at Cox Communications and Comcast.
Change Management
Specializes in creating organizational processes to support change management, drawing from formal training on Malcolm Baldrige quality criteria.
Community Engagement
Serves on the Board of Directors for the Greater Tallahassee Chamber of Commerce, showing a dedication to the local business community.

Media Appearances

City of Tallahassee's James Barnes' advice for digital transformation. Featured in YouTube

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City of Tallahassee's James Barnes stresses the importance of customer experience. Featured in YouTube

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James Barnes - Chief Customer Operations Officer at City Of Tallahassee - Wiza. Featured in Wiza

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Work History

1-2007
Customer Service Adminstrator at City of Tallahassee
1-2007
Utility Customer Service Adminstrator at City of Tallahassee
8-2004 - 9-2005
Vice President and Chief Operating Officer at USAgencies
7-1999 - 7-2004
Vice President of Customer Operations at Cox Communication
7-1994 - 6-1999
Director of Call Center Operations at Comcast Cable, Tallahassee

Education

James has no verified education history

More Information

Social Presence :

Prographics :

Exp : 30 Location : Tallahassee, Florida, United States Job Level : Leadership Designation : Customer Service Adminstrator at City of Tallahassee
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Be friendly and entertaining in your conversation
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from James

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can James take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And James

Personality Compatibility


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