James Kaltenmark

Energizer
DISC Type : I

Self Employed at R & J Enterprises

Cleveland, Ohio, United States

Overview

James Kaltenmark is a seasoned consultant and leader with extensive experience in customer service and sales, specializing in contact center operations. A graduate of Baldwin Wallace University, he has a proven background in building and managing teams for companies like Steris and Time Warner Cable, focusing on process improvement and achieving service goals.

Personality Overview

Relationship Oriented

Informal

Enthusiastic

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are people oriented, friendly and like creating new connections. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Contact Center Strategy
He consults for new contact center start-ups and analyzes the effectiveness of third-party providers through his own business, R & J Enterprises.
Team Coaching
His career history at Steris, Time Warner Cable, and U-Store-It consistently highlights his skills in coaching, talent management, and leadership development.
Process Improvement
A core part of his value proposition is analyzing and enhancing contact center effectiveness, a skill mentioned across his previous roles.

Media Appearances

James has no verified media appearances

Work History

8-2015
Self Employed at R & J Enterprises
8-2013 - 7-2015
Manager Customer Support at Steris
3-2008 - 7-2013
Customer Care Manager at Time Warner Cable
2-2000 - 4-2007
Director of Call Center Sales and Service at U-Store-It

Education

Bachelor's degree from Baldwin Wallace University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Cleveland, Ohio, United States Job Level : N/A Designation : Self Employed at R & J Enterprises
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Do some small talk, ask them how things are going on their side
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from James

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can James take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And James

Personality Compatibility


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