James Kaltenmark in

James Kaltenmark

Energizer · DISC type I
Self Employed at R & J Enterprises
📍 Cleveland, Ohio, United States

James Kaltenmark is a seasoned consultant and leader with extensive experience in customer service and sales, specializing in contact center operations. A graduate of Baldwin Wallace University, he has a proven background in building and managing teams for companies like Steris and Time Warner Cable, focusing on process improvement and achieving service goals.

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Experience
24 Years
Current Role
Self Employed
Location
Cleveland, Ohio, United States
Personality Overview

How James shows up

Relationship Oriented
Informal
Enthusiastic

They are not always early adopters but can be pursuaded by leveraging strong relationships. They are people oriented, friendly and like creating new connections. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Priorities

Topics James cares about

Contact Center Strategy
He consults for new contact center start-ups and analyzes the effectiveness of third-party providers through his own business, R & J Enterprises.
Team Coaching
His career history at Steris, Time Warner Cable, and U-Store-It consistently highlights his skills in coaching, talent management, and leadership development.
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Career

Work history

8-2015
Self Employed
R & J Enterprises
8-2013 - 7-2015
Manager Customer Support
Steris
3-2008 - 7-2013
Customer Care Manager
Time Warner Cable
2-2000 - 4-2007
Director of Call Center Sales and Service
U-Store-It
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor's degree
Baldwin Wallace University
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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