Jamie Mclellan - CXAD (Dip) in

Jamie Mclellan - CXAD (Dip)

Login to view DISC.
Head of Customer Experience at So Energy
📍 United Kingdom

Jamie Mclellan is a customer experience leader with over 30 years of experience, primarily in the gaming industry. He specializes in implementing CX frameworks that enhance customer satisfaction and drive revenue retention. He holds a Professional Diploma in CX and a certification as a Generative AI Leader.

Jamie has recently shared his formal diagnosis of Autism and ADHD, reflecting on how this has been both grounding and liberating. This has reshaped his perspective on personal wellbeing and his approach to leadership, emphasizing the creation of supportive and understanding environments for his team.

He is passionate about being a person who "gets stuff done" and actively works to elevate the customer experience within his organization.

Read the full overview →
Experience
6 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Jamie shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Jamie cares about

Customer Journey Transformation
He has a proven record of transforming customer journeys, resulting in significant reductions in customer contacts and increased brand loyalty at previous companies like Entain.
Neurodiversity in Leadership
Openly discusses his recent neurodivergence diagnosis (Autism and ADHD) and how it positively reshapes his leadership style and approach to team wellbeing.
+5 more topics Login to view topics
Career

Work history

12-2025
Head of Customer Experience
So Energy
8-2024 - 12-2025
Head of Customer Experience & Improvement
evoke
10-2021 - 8-2024
Head Of Customer Experience
CyberSmart
11-2019 - 7-2021
Head of Customer Experience
Entain
1-2019 - 11-2019
Head of Customer Operations
Wifinity
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
7-2022 - 7-2023
Profesional Diploma in CX
The CX Academy
8-2023 - 12-2024
Level 5 in People Management
CIPD Qualifications
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other So Energy Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Jamie. Free, 10 seconds.