Jamie Mclellan - CXAD (Dip)

Inquirer
DISC Type : dc

Head of Customer Experience at So Energy

United Kingdom

Overview

Jamie Mclellan is a customer experience leader with over 30 years of experience, primarily in the gaming industry. He specializes in implementing CX frameworks that enhance customer satisfaction and drive revenue retention. He holds a Professional Diploma in CX and a certification as a Generative AI Leader.

Jamie has recently shared his formal diagnosis of Autism and ADHD, reflecting on how this has been both grounding and liberating. This has reshaped his perspective on personal wellbeing and his approach to leadership, emphasizing the creation of supportive and understanding environments for his team.

He is passionate about being a person who "gets stuff done" and actively works to elevate the customer experience within his organization.

Personality Overview

Upfront

Demanding

Judgemental

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Journey Transformation
He has a proven record of transforming customer journeys, resulting in significant reductions in customer contacts and increased brand loyalty at previous companies like Entain.
Neurodiversity in Leadership
Openly discusses his recent neurodivergence diagnosis (Autism and ADHD) and how it positively reshapes his leadership style and approach to team wellbeing.
Generative AI in CX
Recently obtained a "Generative AI Leader" certification from Google Cloud, indicating a focus on leveraging new technologies to enhance customer experience.

Media Appearances

Jamie has no verified media appearances

Work History

12-2025
Head of Customer Experience at So Energy
8-2024 - 12-2025
Head of Customer Experience & Improvement at evoke
10-2021 - 8-2024
Head Of Customer Experience at CyberSmart
11-2019 - 7-2021
Head of Customer Experience at Entain
1-2019 - 11-2019
Head of Customer Operations at Wifinity

Education

7-2022 - 7-2023
Profesional Diploma in CX from The CX Academy
8-2023 - 12-2024
Level 5 in People Management from CIPD Qualifications

More Information

Social Presence :

Prographics :

Exp : 6 Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer Experience at So Energy
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Insights For Selling To Jamie

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Stress on the business value that your product offers
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jamie is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Jamie

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Jamie move?

  • Their decision making speed is somewhere in the middle.
  • Can Jamie take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Jamie

Personality Compatibility


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