Jamie Schroder

Judge
DISC Type : Dc

Director, Expert Training Programs at ServiceNow

Tucson, Arizona, United States

Overview

Jamie is a strategic, operations-minded leader and the Director of Expert Training Programs at ServiceNow. A Penn State graduate, she excels in scaling global programs through process automation and AI integration. Colleagues describe her as a driven, bright, and authentic leader who consistently delivers results.

As a U. S. Veteran, Jamie is passionate about team development and professional learning. She serves as a Program Advisor for the Strategic Artificial Intelligence program at the University of San Francisco, bridging the gap between academic innovation and real-world organizational impact.

Unique fact: She scaled a programs capacity by over 100% using automation and AI without any additional headcount.

Personality Overview

Quality Focused

Features Driven

Fast But Wary

More than the product, they care about the effectiveness of the product.  They like to be in a position where they can control the conversation and terms. They are not focused on building rapport and relationships.

Topics They Care About

Scaling Programs
Her roles at ServiceNow focus on scaling program capacity and availability, achieving over 100% growth in one program without adding headcount.
AI in Education
She advises the University of San Francisco on its Strategic AI program and has integrated AI to enhance training programs at ServiceNow.
Operational Efficiency
Her profile emphasizes solving operational challenges, improving forecasting, and creating repeatable structures for success through data-driven decisions.

Media Appearances

Jamie has no verified media appearances

Work History

3-2023
Director, Expert Training Programs at ServiceNow
1-2022 - 3-2023
Senior Manager, Expert Training Programs at ServiceNow
10-2025
Program Advisor - Strategic Artificial Intelligence at University of San Francisco
3-2017 - 12-2021
Manager, Client Training at Sunquest Information Systems
6-2015 - 3-2017
Associate Manager, Client Training at Sunquest Information Systems

Education

Bachelor of Science - BS from Northern Arizona University
Master's degree from Penn State University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Tucson, Arizona, United States Job Level : Mid-senior Designation : Director, Expert Training Programs at ServiceNow
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Insights For Selling To Jamie

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Get to the point quickly instead of spending time doing small talk
  • Be respectful but crisp

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jamie is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Jamie

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Jamie move?

  • They can take decisions very fast if you manage to convince them.
  • Can Jamie take some risk or not?

  • The risks don’t matter much to them.

You And Jamie

Personality Compatibility


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