Jamie Schroder in

Jamie Schroder

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Director, Expert Training Programs at ServiceNow
📍 Tucson, Arizona, United States

Jamie is a strategic, operations-minded leader and the Director of Expert Training Programs at ServiceNow. A Penn State graduate, she excels in scaling global programs through process automation and AI integration. Colleagues describe her as a driven, bright, and authentic leader who consistently delivers results.

As a U. S. Veteran, Jamie is passionate about team development and professional learning. She serves as a Program Advisor for the Strategic Artificial Intelligence program at the University of San Francisco, bridging the gap between academic innovation and real-world organizational impact.

Unique fact: She scaled a programs capacity by over 100% using automation and AI without any additional headcount.

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Experience
21 Years
Current Role
Director, Expert Training Programs
Job Level
Mid-senior
Location
Tucson, Arizona, United States
Personality Overview

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Decision Approach
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Priorities

Topics Jamie cares about

Scaling Programs
Her roles at ServiceNow focus on scaling program capacity and availability, achieving over 100% growth in one program without adding headcount.
AI in Education
She advises the University of San Francisco on its Strategic AI program and has integrated AI to enhance training programs at ServiceNow.
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Career

Work history

3-2023
Director, Expert Training Programs
ServiceNow
1-2022 - 3-2023
Senior Manager, Expert Training Programs
ServiceNow
10-2025
Program Advisor - Strategic Artificial Intelligence
University of San Francisco
3-2017 - 12-2021
Manager, Client Training
Sunquest Information Systems
6-2015 - 3-2017
Associate Manager, Client Training
Sunquest Information Systems
In the press

Media appearances

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Education
Bachelor of Science - BS
Northern Arizona University
Master's degree
Penn State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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