Jane Haymes MCICM

Balancer
DISC Type : S

Collection and Credit Strategy Manager at United Utilities

Warrington, England, United Kingdom

Overview

Jane Haymes is an experienced Collection and Credit Strategy Manager at United Utilities, holding various leadership roles within the company since 2009, including in analytics and affordability. She is a certified Member of the Chartered Institute of Credit Management (MCICM), focusing on strategies for customers with financial difficulties.

Jane is a vocal advocate for her department, frequently celebrating her teams accomplishments and actively recruiting for new talent. She is focused on building a high-performing and award-winning income team.

Her team has earned external recognition as "B2C Team of the Year" and for creating a "Centre of Excellence. "

Personality Overview

Empathetic

Formal Mannered

Process-Oriented

They are comfortable taking a long term view.  They are polite and respectful but practical. Even if it takes time, they prefer following the process.

Topics They Care About

Team Leadership
Expresses immense pride in her team's achievements, celebrating their 'B2C Team of the Year' and 'Centre of Excellence' awards.
Customer Affordability
Her experience as Affordability Manager highlights her focus on creating strategies and solutions for customers facing financial difficulties.
Technology in Collections
Promotes using innovation and technology as a means to drive improved performance and efficiency within the collections team.

Media Appearances

Jane has no verified media appearances

Work History

6-2019
Collection and Credit Strategy Manager at United Utilities
7-2017
Affordability Manager at United Utilities
11-2013
Sales, Collections & Credit Strategy Manager at United Utilities
11-2009
Analytics Manager at United Utilities
2006 - 2009
Debt Lead at Accenture

Education

1986 - 1988
Education details unavailable from Middleton Technology School

More Information

Social Presence :

Prographics :

Exp : 26 Location : Warrington, England, United Kingdom Job Level : Middle Designation : Collection and Credit Strategy Manager at United Utilities
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Insights For Selling To Jane

During A Call Or A Meeting

DO's

  • Be very observant about how they perceive the risk in the decision
  • Tell them about the outcome and results before talking about the input
  • Be personal and polite and slightly formal

DONT's

  • Skip mentioning details that are confusing
  • Don’t push them for a no, take the lack of yes as a no after a certain point
  • Ensure that you don’t seem disinterested when speaking to them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jane is

  • For them, low risk, acceptance by others and strong collaterals are most important.
  • Will you ever get a clear answer from Jane

  • They never like to say no directly, they postpone the decisions or just go silent.

Insights For Deal Planning

    How fast (or slow) will Jane move?

  • They can be very slow in making decisions.
  • Can Jane take some risk or not?

  • They are very likely to play it safe rather than taking risk.

You And Jane

Personality Compatibility


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