Zoe Duxbury-Dunn

Collaborator
DISC Type : is

Revenue Assurance & Data Integrity Manager at United Utilities

Preston, England, United Kingdom

Overview

Zoe Duxbury-Dunn is a Revenue Assurance & Data Integrity Manager at United Utilities, with a background in the telecommunications industry. She excels in business process, service delivery, and project management, previously holding leadership roles in billing and assurance at Maintel.

Zoe is known for her professional approach and dedication to customer satisfaction. Her social media activity indicates a passion for supporting colleagues and celebrating women in leadership.

She recently started her new role as Revenue & Data Assurance Manager at United Utilities.

Personality Overview

Fair-minded

Example Driven

Appreciative

They are more likely to go for proven solutions.  Win-win scenarios can appeal strongly to them. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Revenue Assurance
As Revenue Assurance & Data Integrity Manager, Zoe is focused on ensuring financial accuracy and preventing revenue leakage. This is a core part of her current and past roles.
Business Transformation
Zoe's experience includes business transformation, indicating an interest in optimizing processes and driving change within organizations.
Team Leadership
Having managed large teams and held several leadership positions, Zoe is passionate about fostering team development and effectiveness.

Media Appearances

Zoe has no verified media appearances

Work History

1-2024
Revenue Assurance & Data Integrity Manager at United Utilities
9-2022 - 12-2023
Revenue to Cash Manager at Maintel
1-2020 - 9-2022
Head of Billing & Assurance at Maintel
3-2017 - 1-2020
Revenue & Cost Assurance Manager at Maintel
10-2015 - 3-2017
Commercial Analyst at TalkTalk

Education

2001 - 2004
AAT level 2 from Runshaw College
1991 - 1996
Education details unavailable from Holy Cross High School

More Information

Social Presence :

Prographics :

Exp : 17 Location : Preston, England, United Kingdom Job Level : Middle Designation : Revenue Assurance & Data Integrity Manager at United Utilities
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Insights For Selling To Zoe

During A Call Or A Meeting

DO's

  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Be visibly appreciative of their actions during your interactions
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision

DONT's

  • Don’t sound very transactional
  • Don’t push them to make decisions very fast, let them take their time
  • Don’t get into excessive details unless prompted

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zoe is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Zoe

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Zoe move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Zoe take some risk or not?

  • They are unlikely to take many risks.

You And Zoe

Personality Compatibility


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