Jane McGovern
Login to view DISC.Jane is an accomplished Head of Customer Contact and Operations with extensive experience in B2C and B2B environments. She excels at transforming customer experience, demonstrated by dramatically improving NPS from -47 to +34. Colleagues describe her as a passionate, inspirational, and customer-obsessed leader who is also a skilled motivator.
Outside of her professional roles, Jane is deeply committed to compassionate communication, holding certifications in deep listening and conflict resolution. She took a significant career break to provide full-time care for her sister, who was recovering from a rare neurological disorder, showcasing immense personal resilience and empathy.
Jane once increased her teams employee Net Promoter Score (eNPS) from a -12 to an impressive +90.
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Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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