Nicola Murphy in

Nicola Murphy

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Head of Experience Delivery at Affinity Water
📍 St Albans, England, United Kingdom

Nicola is a delivery-focused Head of Customer Experience and Transformation, skilled at implementing complex changes in regulated sectors like automotive, banking, and utilities. Described as an innovative leader with limitless energy, she holds a BA from the University of East Anglia and excels at grounding ambitious projects in operational reality.

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Experience
11 Years
Current Role
Head of Experience Delivery
Job Level
Mid-senior
Location
St Albans, England, United Kingdom
Personality Overview

How Nicola shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nicola cares about

Customer Transformation
Her career is focused on leading customer experience strategy in major transformation programs across automotive, banking, and utilities.
Effortless CX
Believes the most underrated metric is customer effort, and the perfect outcome is a customer finding a new service or feature to be 'easy'.
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Career

Work history

1-2025
Head of Experience Delivery
Affinity Water
9-2022 - 12-2024
Lead Customer Experience Manager
Metro Bank (UK)
11-2021 - 10-2022
Head Of Client Services & Delivery
ELLA Digital
8-2017 - 11-2020
Head of Consumer Digital
Volvo Car UK
11-2015 - 5-2017
Retail Stores Concept Delivery Manager - SEAT UK
Volkswagen Group UK Ltd
In the press

Media appearances

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Education
1996 - 2000
BA
University of East Anglia
1988 - 1995
Education details unavailable
The Walton School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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